Genetic Counselor Assistant

The Genetic Counselor Assistant will be involved in preparation for patient visits including contacting referring physicians and obtaining patient records. They will also be involved in post clinic duties such as completing test requisition forms, coordinating patient DNA sample collection, submitting add-on order requests, and tracking test results. The Genetic Counselor Assistant will hold responsibilities of communicating normal test results to patients and drafting clinical summary letters. Duties will include closing of cases (with communication to original referring provider) and uploading medical records.

Additional administrative duties will include organizing and/or developing clinical education resources, organizing genetic counselor meetings and assisting with annual advocacy events. Advanced organizational skills, familiarity with Microsoft office, effective time management, and attention to detail are required. Familiarity with basic medical terminology is preferred. Applicants must be able to work independently in a fast-paced environment, be motivated to learn,
and recognize and communicate their own limitations effectively. Will be involved with pre-authorization with insurance companies and patients for genetic testing.

The Children's National Genetics and Metabolism Department serves as a clinical rotation site for multiple Genetic Counseling Programs and is integrally involved in the training of medical students, residents, and fellows. The Genetic Counselor Assistant will work directly with genetic counselors while gaining valuable experience in the field of genetics.

Minimum Education
High School Diploma or GED (Required)
Bachelor's Degree In a related field strongly preferred (Preferred)

Minimum Work Experience
1 year Administrative/clerical experience, preferably in a challenging and fast-paced environment. Experience should demonstrate ability to help prepare reports, ensure compliance with policies/procedures, coordinate scheduling of meetings, and organize files and correspondence (Preferred)

Familiarity with medical terminology (Preferred)
Computer proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) (Required)
Ability to master and navigate EMRs (Cerner, Epic, etc.) (Required)

Functional Accountabilities
Administrative

• * Responsible for scheduling appointments, arranging meetings and conferences. May assist in creating meeting agenda and taking minutes. May work with Genetic Counselors, Medical Geneticists, registered dieticians, nurse practitioner and administrative team members in the role of Genetic Counselor Assistant.* Organizes and maintains correspondence, files and records in accordance with internal procedures.* Follows up on pending matters under the manager's direction and supervision, providing feedback in a timely manner.* May assist in coordinating the workflow within the manager's scope of oversight. Initiates follow-up action as needed.* May assist in researching information requests under the manager's guidance and supervision. May assemble relevant data and compiles information as directed.

Communication

• * Serves as a liaison to other managers and staff members, internal/external customers.* Communicates and/or coordinates the manager's instructions and desires with various individuals and/or departments/divisions. Furnishes and obtains information from others as needed.* Receives and screens calls, correspondence, and/or visitors for the manager and other staff members.* Answers routine inquiries and refers more complex requests to appropriate staff member .

Office Technology

• * Drafts and types routine letters and memos from specific instructions.* Utilizes various software and/or learns new computer applications to meet unique work needs and improve productivity.* May serve as a resource to others on a variety of subjects including office equipment, software applications, and information processing procedures.

Project Coordinationr

• * May prioritize and coordinate project(s), and follows through on issues in a timely manner under the guidance of the manager

Safety

• * Speak up when team members appear to exhibit unsafe behavior or performance* Continuously validate and verify information needed for decision making or documentation* Stop in the face of uncertainty and takes time to resolve the situation* Demonstrate accurate, clear and timely verbal and written communication* Actively promote safety for patients, families, visitors and co-workers* Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance