BEHAVIORAL HEALTH SPECIALIST-EMPLOYEE ASSISTANCE PROGRAM

Job Overview:

Duties include: Case Coordination: Provides case coordination utilizing specific clinical standards and protocols. Includes; triage and referral of affiliate counseling cases, out of area management referrals, leave of absence and oversight of contracted affiliates. Communicates with organizational contacts and others in a professional and timely manner, represent TriHealth EAP at health fairs, provide company orientations and onboarding, act as service coordinator for companies purchasing EAP services. May participate in after hours, on-call rotation.

Job Requirements:

Bachelors Degree in Social Work, Counseling, Psychology
Licensed Social Worker, State of Ohio LPC, MFT
Micorsoft office
Case management
Customer service
3-4 years experience Clinical Social Work or Counseling or Psychology

Job Responsibilities:

Case Coordination: Provides case coordination utilizing specific clinical standards and protocols. Includes; triage and referral of affiliate counseling cases, out of area management referrals, leave of absence, and oversight of contracted affiliates. Communicates with clients, organizational contacts and others in a professional and timely manner.

Customer Service: Demonstrate appropriate and timely responsiveness to calls and queries from clients, contracted companies and providers/affiliates. Includes acting as a service coordinator for specific, contracted companies and may include problem solving and making recommendations to customers.

Administration: Maintaining proper documentation in the case record in compliance with TriHealth corporate and TriHealth EAP policies. Includes assisting in operational activities with affiliate services, attending and participating in team meetings, supervision, and QI activities.

Coaching: Providing services to clients who are applying coaching principles to achieve improved personal, social, educational, physical, or occupational development and adjustment. Coaching may be delivered in person, on the phone, or via internet.

Training Presentation: Includes conducting presentations/trainings for customers.

Crisis Support: If providing on-call services, manages crisis calls during business hours and after hours that may put clients and others at risk. Effectively assesses the situation, defuses the situation when possible, and triages to necessary resources.

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continous Learning - Frequently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Frequently
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Consistently
Reading - Consistently
Sitting - Consistently
Standing - Frequently
Stooping - Occasionally
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
* Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
* Offer patients and guests priority when waiting (lines, elevators)
* Work on improving quality, safety, and service
Respect: ALWAYS...
* Respect cultural and spiritual differences and honor individual preferences.
* Respect everyone's opinion and contribution, regardless of title/role.
* Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
* Value the time of others by striving to be on time, prepared and actively participating.
* Pick up trash, ensuring the physical environment is clean and safe.
* Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
* Acknowledge wins and frequently thank team members and others for contributions.
* Show courtesy and compassion with customers, team members and the community