Reservations Agent/Vacation Planner

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two - with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers

Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach.

TradeWinds Island Resorts is seeking sales minded Reservations Agents/Vacation Planners to sell accommodations to potential Guests. The right person will possess the skills to sell accommodation via inbound and outbound phone calls, e-mails and online web chats in a positive and professional sales office. Responsible for coordinating all of the reservations needs for Guests who are enjoying our resort as a member of a specific group ( i.e.; Small Corporate Groups, Family Reunion, Weddings). Responsibilities also include managing their group blocks, establishing a working relationship with the group contacts, and maintaining a cooperative relationship with Sales, Convention Services/Catering, Accounting and Front Desk.

Call center or Telemarketing experience preferred.
• Resort reservations experience is strongly preferred, especially in a group house.
• Demonstrated experience with organizational and Guest relations skills.
• A pleasant and easy to understand telephone speaking voice.
• Demonstrated abilities to exceed goals successfully.
• Proven ability to be self-motivated and steadfastly pushes for results.
• Successfully manage many small tasks or processes with methodical accuracy.
• Take personal initiative and practice independent motivation to achieve goals and objectives.
• Working knowledge of VERSA and/or Revinate Sales Hub (NAVIS) a plus but not necessary
• Some sales experience or Customer service.
• Schedule: Full-time and hours are between 8:00am - 10pm Sunday through Saturday, all holidays and weekends.

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• College course work in related field helpful.
• Schedule: Full-time and hours are between 8:00am - 10pm Sunday through Saturday, all holidays and weekends.