SYSTEM COORDINATOR-SERVICE ACCESS

TriHealth

Sep 29, 2024

Job Overview:

This position is responsible for coordinating activities surrounding data management systems in Service Access. This position is also responsible for development, reporting, user training, auditing, troubleshooting and support of TriHealthconnect application, and supporting software. This positions responsibility includes database management, auditing, tracking and reporting productivity information. This position calls for someone who is good at problem solving and communication skills. This position routinely interacts with internal and external users, resolves troubleshooting requests from the Help Desk, system vendors, end users and Information Systems.

Job Requirements:

Bachelor's Degree
Equivalent experience accepted in lieu of degree
Knowledge of health care or experience with systems in a clinical environment
3-4 years experience in Service Access or a related field

Job Responsibilities:

Support users of all systems within Service Access.
Quality - Exceeds accuracy expectations
Provides meaningful statistical information
Productivity: Proven track record of exceeding productivity targets
Updates THC IT team with requests from departments. Completes requests in a timely manner.

Other Job-Related Information:

This person must be flexible and able to juggle tasks and to prioritize accordingly. Travel will be required between sites to provide training and support to Access departments.

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Sitting - Frequently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
* Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
* Offer patients and guests priority when waiting (lines, elevators)
* Work on improving quality, safety, and service
Respect: ALWAYS...
* Respect cultural and spiritual differences and honor individual preferences.
* Respect everyone's opinion and contribution, regardless of title/role.
* Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
* Value the time of others by striving to be on time, prepared and actively participating.
* Pick up trash, ensuring the physical environment is clean and safe.
* Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
* Acknowledge wins and frequently thank team members and others for contributions.
* Show courtesy and compassion with customers, team members and the community