PATIENT SERVICE REPRESENTATIVE/MAMMOGRAPHY VAN DRIVER - PRN

Shift: PRN during Monday - Friday, 8 - 5
Department: Ellis Mobile Mammography/Cancer Screening Salary Range: $17.25/hour

ABOUT THE JOB

MU Health Care is looking for a dynamic and compassionate Mobile Mammography Van Driver/PSR to join our team. As a vital member of our healthcare family, the ideal candidate embodies a passion for patient care and thrives in high-stakes, fast-paced environments. The role involves not just operating the mobile mammography van but also serving as a Patient Services Representative with exceptional clerical skills. We seek individuals who possess a keen ability to handle complex tasks, manage patient interactions with empathy, and utilize computer applications seamlessly. The successful candidate will be a detail-oriented multitasker, proficient in handling patient check-in, check-out, scheduling, and billing, while maintaining the van and ensuring a welcoming environment. If you are someone who embraces our Culture of "Yes," where care, innovation, and service converge, and you possess the skills to navigate challenging encounters with grace, we invite you to be a part of our dedicated team, delivering excellence in patient care every day.

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 90 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.

Learn more about living in Columbia, MO.

DETAILED JOB DESCRIPTION

Process patient check-in, check-out, Batching, scheduling, bump, cancel, and no-show appointments. Effectively utilize computer applications such as IDX / GE, PCS, Cerner, and etc. Process billing of van patient visits through MARS and arrival of van patient exams in RadNet (radiology computer systems).

Request, prepare, and ensure the completeness of the patient medical record and physician orders; Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Validate patient demographics, insurance, pre-certification, prior authorization, and referrals. Accurately manage copay collections and prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans. Obtain signatures and process hold bills.

Ensure proper maintenance of the van by performing routine driver maintenance and scheduling all routine vehicle maintenance.

Maintain the general appearance of the waiting room, reception area, offices; straighten magazines, chairs and other light furniture.

Operate the mobile mammography van and hydraulic vehicle attachments while transporting employees and clinical equipment to offsite clinics and locations.

Understand and subscribe to the Culture of "Yes" to care, deliver, innovate, and serve our patients. Communicate any expected delays to patient and ancillary service departments. Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.

Greet, escort, answer phone system, handle and/or direct call to appropriate area, place calls as requested by supervisor, use excellent guest relations skills in all interactions with patients, visitors, and staff. Participate in service monitors and quality improvement programs.

May complete unit/department specific duties and expectations as outlined in department documents

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to enter data into computer is necessary.

Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks is necessary.

Ability to operate a large motor vehicle.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.

Two (2) years of experience with frontline customer service and guest relations duties and skills.

Commercial with airbrakes driver license within four (4) months as a condition of continued employment in this job classification; Class B for Missouri residents.

PREFERRED QUALIFICATIONS

Experience in health care and medical terminology.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.