SERVICE COORDINATOR - VERSAILLES FAMILY MEDICINE

Location: Versailles, MO

Shift: Monday - Friday, 8am - 4:30pm
Department: Family Medicine Clinic - Versailles
Salary Range: $16.68 - $26.31/hour - final salary based on experience

ABOUT THE JOB

MU Health Care is looking for a dedicated individual to join our team as a liaison between management, healthcare providers, and support staff. The ideal candidate is a natural leader with exceptional communication skills, adept at fostering collaboration and guiding teams through policy changes and procedural updates. This role requires a proactive problem-solver who thrives in a fast-paced environment, balancing multiple priorities while providing excellent support and training to staff members. Join us at MU Health Care and be part of a team committed to excellence and innovation in patient care.

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 90 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.

Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8% and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

Act as liaison between management, health care providers, and support staff to ensure communication between these groups.

Instruct and advise support staff on changes in policies, procedures, or working standards.

Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives.

Perform all aspects of unit-specific tasks to ensure all tasks of the revenue cycle are completed.

Maintain accurate provider schedules in the computer system.

Complex decision-making and problem resolution.

Maintain accurate provider schedules in the computer system.

Resolve complex billing issues.

Assist with performance monitoring and evaluations, interviewing, hiring,

discipline, and termination decisions.

Oversee and complete various department-specific projects. Perform supervisory functions necessary to maintain daily operations.

Provide leadership role to staff members utilizing knowledge gained through experience.

Monitor daily workflow and production, adjusting priorities, requesting temporary help, adjusting schedules, and time off requests, as

necessary.

Review/audit contracted collection agencies for appropriate collections.

Develop, coordinate, and maintain daily staffing schedules to ensure the

appropriate level of unit coverage and continuity of care.

Monitor time and attendance in alignment with MU Health Care policies and

practices, ensuring accuracy of records and timely submittal/approval for

payroll purposes.

May complete unit/department-specific duties and expectations as outlined in department documents.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Four (4) years of customer service and or clerical experience. Education may be substituted in lieu of experience.

PREFERRED QUALIFICATIONS

Supervisory experience.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.