PATIENT LIAISON

Location: Columbia, MO

Shift: Monday through Friday, 8:00am - 4:30pm

Salary Range: $14.00 - 21.18/hr, based on experience

ABOUT THE JOB

This role will require strong computer skills, strong ability to multi-task. Assist with patient rounding and wayfinding.

MU Health Care is in search of a warm-hearted individual to join our team! Do you have a knack for making people feel welcome and comfortable? We're looking for someone with a genuine smile and a willingness to greet visitors and patients with open arms.

Your role will be all about assistance and support. You'll be the guide, helping patients and visitors find their way, obtain wheelchairs or other services when needed, and ensuring they have all the information they require.

But it's not just about navigation; it's about providing a complete experience. You'll be the go-to source for local recommendations, whether it's taxis, hotels, restaurants, or attractions. Plus, you'll ensure everyone knows how to access the internet, keeping them connected.

Safety is paramount, and you'll be at the forefront, managing visitor and patient safety guidelines with care.

Building positive relationships is part of your daily routine. You'll connect with hospital leadership, physicians, nurses, and staff, creating a welcoming atmosphere for all.

If you're a people person with exceptional interpersonal skills and a passion for making others feel at ease, we want you on our team at MU Health Care. Join us in creating a warm and inviting environment for all who step through our doors.

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

Health, vision and dental insurance coverage starting day one

Generous paid leave and paid time off, including nine holidays

Multiple retirement options, including 100% matching up to 8% and full vesting in three years

Tuition assistance for employees (75%) and immediate family members (50%)

Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

Cordially greet visitors and patients upon arrival.

Ascertain patients' and or visitors' needs, answer questions, give directions, and/or assist them accordingly to obtain
wheelchairs or other services as needed.

Escort, transport, and assist patients/visitors who need help to their destination within the hospital.

Help patients and visitors with taxis/rideshare or other transportation needs, hotels, restaurants, local events and
attractions and access to the internet.

Manage visitor and patient safety guidelines at facility entrances.

Build positive relationships with hospital leadership, physicians, nurses and staff.

Complete employee, vendor and visitor verification processes and issue identification badges per facility policies.
Assist vendors as needed.

May complete unit/department specific duties as outlined in department documents.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

REQUIRED QUALIFICATIONS

Two (2) years of experience interacting with the public. Education may be used in lieu of work experience.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.