OFFICE SUPPORT ASSISTANT IV

Registrar's Office

Nature of Work

• Provides general/routine administrative and office support that includes a broad range of duties.
• Understands how tasks/activities relate to others on the team and how the team integrates with other related, similar teams.
• Organizes and completes structured assignments according to priorities.
• Recognizes and solves typical problems that occur in own work area without supervisory approval.
• Evaluates and selects solutions from established options/procedures.
• Impacts own team through the quality of the services or information provided.Communicates through the regular exchange of information.

Key Responsibilities

• Provide support and customer service to students, alumni, faculty, staff, administrators and community constituents.
• Maintain and process transactions related to the student record such as grade modifications, grade changes, academic renewals, transcripts, student program plan changes, and various enrollment transactions including those through the registrar application, and student wait-lists.
• Responsible for conducting the roster verification process to comply with Federal Financial Aid regulations.
• Conduct degree verification to potential employers regarding job opportunities for graduates.
• Residency -Respond to telephone calls, walk-ins and email and other electronic inquiries. This position will assist with residency petition collection, review of petition materials and processing.
• Process special program applications (Senior Express, ACP, Visiting, Succeed).
• Data Entry (test scores, name and address changes).
• Assist other team members with office and administrative task as needed.
• Support the office by ordering supplies, and troubleshooting and/or reporting office equipment issues as appropriate.
• Assist constituents across various communication mediums (email, zoom, chat, etc.).
• Willingness to take on any and all projects with enthusiasm and an entrepreneurial spirit.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

8am - 5pm Monday - Friday

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Excellent oral and written communication skills.
Possess a vibrant personality and be able to handle difficult situation with tact
Previous office experience with focus on service.
Experience with PeopleSoft Campus Solutions a plus.

Pay commensurate with education and experience.
Pay Range: $14.51 - $18.00 hourly
Grade: GGS-006
University Title: Office Support Assistant IV

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.