Guest Services Coordinator - Hope Lodge

Aleron
United States, Maryland, Baltimore
Sep 24, 2024
Description Acara Solutions is searching for a Guest Services Coordinator for our hospitality/healthcare client located in Baltimore, NY. This is a great opportunity to build a fulfilling career with a non-profit organization! Schedule: 2 shifts to choose from- Schedule #1: Thursday - Saturday 4P - 12A Schedule #2: Saturday & Sunday 8A-4:30P Position Type: Contract to hire with good work performance Pay: $17.25/hr. Plus shift differential 10% differential 6pm - midnight ($18.98/hr.) and 15% differential all day Saturday & Sunday ($19.84/hr.) JOB SUMMARY The Guest Services Coordinator assists the team in operating a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers. Ensures all policies and procedures are followed, and the safe operation of a lodge operating 24/7/365. MAJOR RESPONSIBILITIES Guest Care: Ensure the safety and comfort of guests, volunteers, and visitors, addressing concerns quickly. Guest Processes: Handle all guest interactions, including referrals, check-ins, and check-outs, following operational policies. Shift Reviews: Update patient information and lodge status at the start and end of each shift. Data Entry: Enter and report data accurately in relevant systems (HMS, Salesforce, etc.). Staff Coverage: Fill in for staff or volunteers as needed, ensuring the lodge is always staffed. Volunteer Support: Assist in training and retaining volunteers. Community Engagement: Promote the lodge and host tours for community and healthcare groups. Guest Development: Identify opportunities for guest and community engagement. Clean and sanitize common areas and guest rooms. Assist with laundry tasks as needed. Sound like a good fit? Email your resume Today to: pastores@acarasolutions.com About Acara Solutions Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Job Requirements Required Qualifications: High School Diploma or GED required At least one-year experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education Basic computer skills Preferred Qualifications: Post-secondary education preferred. Excellent communication, customer service, analytic, computer. consulting skills and conflict resolution. Ability to work independently and with minimum direction. Remains calm even under highly stressful situations. Additional Details: Receiving the COVID-19 vaccination is an essential function of this position and is necessary to ensure the health and safety of our guests who are undergoing cancer treatment. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply