Account Specialist (*Hybrid Opportunity)

Location: Columbia, SC (Hybrid)

What You'll Do:

• Produces and distributes standard reports at varying frequencies on utilization, clinical, high dollar forecast/notifications, billing and purchased products to external parties. Facilitates additional ad hoc reporting requests as needed.

• Serves as backup to Client Relationship Manager and Account Advocates to address routine issues, including benefits, claims, membership, billing, and reporting, and stop loss, coordinating with the appropriate internal resource, whether that be a SME or the group's assigned Account Advocate, as directed by Account Executive or Client Relationship Manager.

• Coordinates and/or resolves any account level benefits, membership or financial problems during implementation, and on an on-going basis.

• Coordinates system access (MHTK, Blue e-Bill, BlueDataConnect, etc.) for groups, brokers and Partner Plan Reps and facilitates copies of member ID cards as needed.

• Produces SBCs based upon business needs.

• Conducts account enrollment meetings or problem sessions when necessary. Assists in the coordination of National Alliance sales meetings and benefit summary meetings. Coordinates ordering and distributing communication materials for National Alliance accounts through local supplier.

Required Education:

• Bachelor's

Degree Equivalency:

• 4 years of job-related experience or Associate's and 2 years of job-related experience.

Work Experience:

• 2 years-experience in marketing, sales, account management, or health benefits operations.

Skills and Abilities:

• Good judgment skills. Effective customer service, organizational skills. Demonstrated verbal and written communication skills. Demonstrated proficiency in spelling, punctuation, and grammar skills. Ability to handle confidential or sensitive information with discretion.

Software and other Tools:

• Microsoft Office.

What We can Do for You:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage

• 401K retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Wellness program and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Employee Assistance

• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application.

Management will be conducting interviews with the most qualified candidates, with prioritization give to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.