Part Time - Transportation Customer Service Representative - Auxiliary and Business Services

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Transportation Services is hiring part-time Customer Service Representatives to assist with all aspects of the parking operation on campus. Duties include:

• Event operations, including sales, controlling access, and assisting during student arrival and departure.
• Assisting customers in campus parking decks with payments at pay-on-foot machines or at the entrances and exits.
• Answering intercom calls from campus parking decks.
• Answering phone calls or replying to customer emails, with the assistance of full-time staff.

These positions mainly cover evening and weekend hours, but opportunities during the business hours exist as well. Scheduling is flexible, with no minimum hours or shift, but we are looking for candidates who are looking to work for 10-20 hours per week. Many of the hours are based around events, which happen a few nights each week during the fall and spring semester, and include Men's and Women's Basketball, Men's Hockey, all Rec Hall athletic events, Football, Bryce Jordan Center Events, Spikes Baseball and more. Most hours are outside or within the campus decks.

Starting pay is $14 per hour, with raises up to $16 for supervisory positions. Candidates do not need any experience, but we are looking for customer service and basic office skills.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS: