Customer Account Manager

Aleron
United States, Illinois, Addison
Sep 22, 2024
Description Acara Solutions is looking for a Customer Account Manager for one of our Aviation Manufacturing Clients in Addison, IL. Office hours: Monday-Friday (8am-4:30pm) Salary Range 90K-110K Summary: Reporting to the Sales Manager, the Customer Account Manager is a key member of the Customer Support Team (CST) who will support all products. Responsible for managing multiple customer accounts and for all functions of key customer accounts as it relates to the base business including bookings, pricing, and customer communication. The Customer Account Manager is the voice of the customer working with Operations to ensure key objectives are achieved. Essential Duties and Responsibilities include the following. Other duties may be assigned. Support the customer's account and relationship Collaborates with the Sales Manager and departments in meeting contractual commitments, production schedules and in resolving problems Review and confirm customer contractual and PO requirements Work with and provide guidance to the CA and SE assigned to the customer Monitor, contest, and improve customer account scorecard data Assist the Sales Manager on preparing bookings forecast and plan As a member of the Customer Support Team (CST) works as part of a team to address all product line issues including production, engineering, delivery, sales, and quality Prepare quotes and pricing for submittal to the Sales Manager Lead customer OOR discussions to ensure accurate and timely information is provided to the customer Support/lead customer visits both onsite and externally as requested Job Requirements Required Skills / Qualifications: Education and/or Experience Bachelor's degree (B. A.) from four-year college or university; five (5+) years related experience and/or training; or equivalent combination of education and experience. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply