Family Support Coach - FT

Public Strategies Overview

Public Strategies (PS) is a nationally respected consulting, project management, and marketing firm based in Oklahoma City. We provide innovative solutions for federal, state, and local clients, including project and program management, training and technical assistance, technology, event management, research and evaluation, video production, and strategic communications. We also deliver research-informed direct services to financially vulnerable Oklahomans, with a focus on strengthening families and improving employment opportunities.

We are a collaborative team of thinkers, creatives, strategists, communicators, builders, researchers, and change agents committed to touching lives, driving change, and doing good well.

Position Summary

The Family Support Coach (FSC) plays a crucial role in Family Expectations, a healthy relationship and parenting program for low-income, pregnant couples, by guiding couples through their program journey with comprehensive support, coaching, and resource connection. The FSC is responsible for initial assessments, structured case management, curriculum reinforcement, promoting employment and financial stability, and supporting two-parent family stability.

Essential Job Functions

• Completes an introductory participant/couple needs assessment covering basic needs, financial, social, and emotional well-being; the FSC explains the program's requirements, benefits, and expectations, and establishes tailored family goals and a service plan based on assessment outcomes.
• Identifies and addresses barriers to participation, actively promotes and encourages workshop attendance, and builds strong relationships with couples through multiple communication channels (i.e., phone, text, email), coaching sessions, and onsite interactions.
• Provides structured case management during onsite office visits; uses Motivational Interviewing and other approved techniques to support couples, ensuring they effectively apply the communication skills and concepts (focusing on healthy relationships, self-sufficiency, and parenthood) learned during workshops.
• Provides referrals and support for job readiness training, and facilitates discussions on budgeting, saving, and debt management.
• Ensures accurate case notes and data entry in the Data Management System (DMS) and nFORM 2.0 while adhering to established protocols. Additionally, complies with program policies and procedures, maintaining a high level of professionalism and organization.
• Provides individualized and group assistance, ensuring participants are competent in the skills taught through curriculum reinforcement and follow-ups.
• Serves as a program representative at community events (monthly) and engages with potential participants and partners during in-service opportunities, promoting FE's mission and strengthening community relationships.
• Meets programmatic goals and benchmarks, tracking progress and offering timely support to participants.
• Actively participates in job-related training and professional development activities, showing a strong commitment to learning and growth; demonstrates competency and integrates new skills and knowledge into their work.
• Other duties as assigned.

Education/Training

• Bachelor's degree in Sociology, Social Work, Marriage and Family Studies, Psychology or a related field, required
• Will consider 4+ years' work experience in lieu of degree

Experience

• One year of experience in social services and knowledge of community resources, particularly in areas related to family and employment stability

Skills, Knowledge, and Abilities

• Adaptable, with the ability to work a flexible schedule, including weeknights and Saturdays as needed
• Self-starter, with the ability to multi-task in a fast-paced work environment
• Ability to travel within the city and surrounding areas for outreach
• Ability to meet established caseload benchmarks s monthly
• Support accurate program and research data collection
• Must have a valid Driver License
• Familiarity with Motivational Interviewing techniques, preferred