Patient Account Representative

Perform duties in the billing division related to all aspects of the revenue cycle to include data entry, denials, patient interaction, patient account research, and insurance follow-up

Create charge encounters by entering CPT and ICD10 codes in the Electronic Health Record (EHR) system.

• Research and resolve insurance denial

• Register and Update patient demographics in IDX

• Calculate patient deductibles and co-insurance payment amount

• Develop payment plans and make payment arrangements for outstanding balances

• Assists patients/customers with insurance information and balances

• Ensures doctor(s) submit notes in a timely manner in order to process claims efficiently.

• Verifies insurance information by calling carrier if applicable.

• Receives payments from patients, writes receipts and writes daily cash journals following cash receipt policy.

• Responds to inquiries from patients and researches accounts.

• Must possess the ability and skill to independently work in a team environment.

Minimum of one year of patient billing experience is preferred. Medical applications software experience, Allscripts/IDX preferred. Experience with linking ICD10 to CPT codes to support medical necessity. Knowledge of payor guidelines. Experienced with using modifiers. Ability to extract a written diagnosis from the medical record to assign an ICD10 code.