Medical Assistant, Lead

The Lead Medical Assistant is responsible for assisting department management in coordination of patient care and clinic operations to include, but not limited to; being the primary Super User directly responsible for assisting providers and clinic staff with immediate EHR concerns, assist providers and clinic staff with outstanding tasks for patient centered quality care, and is a line of contact between clinic staff and department management in giving detailed clinical operations reports regarding clinic staff and provider's concerns to implement quality improvement measures. This position is responsible for supporting all four divisions at the OBGYN SPAH office location, which include Maternal Fetal Medicine, Urogynecology, Minimally Invasive Gynecological Surgery and Obstetrics and Gynecology.

Lead Medical Assistant

Participate in the implementation of EVMS and EVMS Medical Group policies and procedures
• Collaborate with physicians, nurse practitioner and physician assistants from all four divisions at the SPAH OBGYN location; Maternal Fetal Medicine, Urogynecology, Minimally Invasive Gynecological Surgery and Obstetrics and Gynecology
• Provide individual nursing care and education to address the needs of the patient
• Improve patient knowledge and understanding of treatment options and plans
• Take medical histories and record vital signs
• Assist physician in addressing patient questions and concerns
• Assist with office surgical and diagnostic procedures
• Authorize medication refills as directed
• Triage patients to include obtaining vitals and escort to treatment room
• Assist with injections under supervision of RN
• Facilitate referrals to consultants in collaborative care as directed by the physician
• Coordinate additional care for patients to include follow-up testing or procedures, scheduling, physician's orders, and hospital admissions.
• Changes dressings on wounds
• Monitor inventory of all devices and clinical supplies
• Work closely with billing department for authorizations of birth control devices
• Ensure timeliness in scheduling patient appointments
• Provides education during the "birth control consult" visits under the supervision of RN
• Organize and manage medications
• Collaborates with the department leadership in maintaining a smooth clinic workflow
• Monitors and inventories supplies for clinic and reports to the appropriate supervisor
• Is one of the designated E.H.R. Super Users for all providers and staff in clinic
• Oversees throughout the clinic that all documents requiring processing are completed
• Responsible for specific team training of all new clinic staff (patient triage, tasks, paperwork and workflows)
• Attends Clinic staff meetings, Department meetings, Provider meetings and applicable Grand Rounds
• Provides daily end-of-shift (AM/PM) report to the department management as necessary.
• Promote the philosophy, goals and objectives of EVMS, the Department of OB/GYN and the Advanced Gynecologic Surgery Center Program by becoming familiar with and complying with objectives, milestones, policies and procedures.

Lead M.A. also functions as an M.A. with the below listed responsibilities:

Medical Assistant Essential Duties and Responsibilities

• Explain treatments and procedures to patients
• Prepares patients for examination
• Assists the physician during examination
• Collect and prepare laboratory specimen
• Dispose of containment supplies and sterilize medical instruments
• Instruct patients about medication and special diets
• Prepares and administers medications as directed by a physician
• Reconciles allergy lists, medication lists, and smoking status of patient.
• Chaperones when appropriate and assists during colposcopies, hysteroscopies, and other minor procedures
• Maintains clean, well-equipped examination rooms and cleans and sterilizes instruments
• Prepares exam and treatment rooms with necessary instruments
• Assists with scheduling of tests and ultrasound
• Stocks examination rooms, triage area, and work station with medical supplies for designated team
• Opens all charts and prepares charts for day of clinic
• Receives and completes assigned tasks from providers
• Performs phone triage with supervision of LPN/RN, completes team tasks, paperwork and faxes as needed.
• Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology prior to patient visit.
• Participate in all staff meetings, education lectures and quality improvement activities.
• Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain current CPR certification and any updates relating to M.A. Certification.
• Perform other duties as assigned.

ADHERE TO EVMS MEDICAL GROUP CARE COMMITMENTS:

We will be COURTEOUS

• We will welcome you with a smile
• We will state our name and yours when available
• If we are unsure of your needs we will ask if you need help
• We will assist you in reaching your next destination

We will be ACCOMMODATING

• We will protect your privacy and dignity by knocking before entering a room and not discussing private matters in public
• We will solve problems within our authority. If we can't solve it, we'll find someone who can
• We will respond quickly, and we'll explain delays
• We will keep your surroundings as pleasant as possible, including keeping noise to a minimum

We will be RESPECTFUL

• We will include you in our conversations
• We will be attentive, genuine and positive
• We will take the time to be courteous and considerate
• We will involve you in decisions that concern your care

We will be EXPLICIT and help you understand

• We will take the time to listen and give your our full attention
• We will make explanations brief and easy to understand by using language you can understand
• We will make sure you have the information you need
• We will explain what we are doing and why we are doing it

PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES.

Successful completion of a Medical Assistant program (or equivalent military training) and certification (CMA or RMA) is required. Completion of BLS class and re-certify every 2 years.

• -Successful completion of a Medical assistant program.
• -Must be an experienced M.A. with prior experience in a high-volume clinical practice.
• -Ability to balance multiple priorities and tasks.
• -Ability to make professional nursing decisions under the supervision of the physicians and licensed nurses.
• -Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff.
• -Supervisory experience preferred.