Operations Planner/Sales Support

Operations Planner/Sales Support

Company: Rieke LLC

Primary Location: 82oo Innovation Campus Way West, New Albany, OH 43054 USA

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

The Operations Planner is
responsible for the Company's business relationships with specific customers,
ensuring that the needs of the customers are addressed by the organization.
The Operations Planner sets the customers' needs and expectations,
communicates customer-specific initiatives within the Company, recommends
& implements business improvements, and holds each functional area within
the company responsible for meeting the business expectations. This position
requires the ability to resolve difficult and complex issues with minimal
oversight.

Responsible for all order management, quotations, supply chain and customer service processes and performance.
Ensure on-time delivery to customers for all orders.
Manage each order to ensure it finishes on the required date confirmed by customer.
Own order entry for customer production orders, sample orders and color matching orders.
Implement and champion processes to support TriMas's Operational Excellence framework for performance excellence.Ensure team members are trained and adhere to processes and policies on a daily basis.
Create item quotation and freight quotation to send to customers.
Ensure samples are sent to customers on a timely basis, as requested.
Manage and grow in-house accounts and sales. Supports outside sales team.
Lead negotiator with suppliers - cost, price increases and lead time.
Send order confirmation within 24 to 48 hours after customer places PO.
Manage and update customer's open order report and inventory list.
Bag, label and sending preproduction samples & approval forms.
For outsourced product and Trimas Packaging/Rieke manufactured products, send artwork proofs, die lines, material specs, MSDS and technical drawing to customers.
Lead customer approval process for color match range.
Create and send pro forma invoices to customers.
Make sure customers has no past due receivables and collect past due accounts, if necessary.
Manage inventory spreadsheets and online forecast.
Browse customer websites to understand their products to offer our products.
Creating item specifications and custom part #s for customer orders.
Reviews inspection report before orders ships out of China, raise concerns with Quality as appropriate and drive to resolution.
Advise China purchasing team regarding acceptance of costs, delays and specification changes.
As appropriate, host meeting between QC, suppliers, engineers and customers for new projects and issues.
Data input, updating part numbers and bills of material in the system, uploading all documents, inputs all necessary dates.
Work with assigned team member to assist in coverage when the other person is absent.
Create and update customer profiles and contact list.
Source for projects, creates mold POs, finalize mold contract and tooling fees with vendors.
Ensures that there is daily, weekly and monthly performance reporting against key metrics.

Qualifications

Bachelor's
Degree in Engineering, Manufacturing or Business.
Lean
or Six Sigma qualification preferred.
Minimum
of 5 years in supply chain and customer service positions.
Strong
negotiation skills.
Experience
with developing and implementing successful solutions for complex
manufacturing and supply chain problems.
Project
Management.
Excellent
English verbal and written communication skills.
Financial
Analysis.
Product/process
costing.
Forecasting-
financial and operational.
World
class quality systems.
Experience
with Asian based suppliers.
Experience
in the plastics and/or packaging industry.
Ability
to inspire confidence in customers.
Ability
to effectively influence and lead external suppliers to meet requirements,
including on-time project completion.
Planning
and organizational skills and the ability to prioritize.
Ability
to work to tight deadlines.