Program Office Technical Support - Senior

The Program Office Technical Support Senior will troubleshoot the Mission Planning Environment and hardware and explain solutions to users.

Additional Responsibilities Include, but are not Limited To:

• Provide user support for numerous devices and maintain updated software/hardware configurations.
• Train users on mission planning and execution software applications.
• Maintain network servers and client computers with current imagery.
• Provide local and remote support for IT systems and the software associated with these systems.
• Conduct network centric system administration of user systems.
• Provide intuitive solutions for ever changing user support requests.
• Integrate enterprise communications architecture with tactical networking devices.
• Assist with proposal development, if necessary.
• Perform other duties, as assigned.

Experience:

• Five (5) + years System Engineering experience.
• Familiar with Tactical Assault Kit (TAK) software suite (ATAK & WINTAK).
• Knowledge of C#, C++, VB.net, and Java.
• Experience with Windows 10, Windows Server Operating Systems, Linux Operating System (RHEL/CentOS) Virtualization Environment (VMware, Hyper-V), Virtual Desktop Infrastructure, System Center Configuration Manager.
• Familiar with DISA STIGS, EMASS, and System Vulnerability Mitigation.

Optional/Desired Qualifications:

• Knowledge of Special Operation Forces (SOF) support operations and tactics.
• Familiarity with the assigned component's tactical Standard Operating Procedures (SOP) and mission guides.
• Possess operational experience with navigation and/or mission planning techniques including preparation and validation of planning products and outputs.
• Familiar with the wide range of SOF customer weapon systems identified and possess in-depth, first-hand mission planning skills and knowledge related to the SOF deployment environments.

Education:

• Bachelor's Degree in computer science, Information Systems, Engineering, or other related discipline; or Technical School Certificate related to computer systems; or the equivalent military training desired.

Certificates, Licenses, Registrations:

• A+ CE, CCNA - Security, Network+, or SSCP highly desired.

Other Required Skills & Abilities:

• Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
• Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.

Security Clearance: Secret security clearance required with ability to obtain a Top Secret security clearance.

US Citizenship: This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.

• Mission-Critical Work: We play a vital role in ensuring the security of our nation's digital infrastructure.
• Professional Growth: Embrace the opportunity to take on diverse and dynamic roles that challenge and inspire you.
• Collaborative Culture: You are joining a unified team where your unique contributions are valued and celebrated.

• Hardworking Individuals: If you're someone who takes initiative, loves a challenge, and is committed to excellence, you'll feel right at home here.
• Talented Professionals: Whether you're an expert in your field or a rising star, we recognize your potential and support your effort toward success.
• Diverse Perspectives: Our strength lies in our diversity. We believe that a diverse team fosters creativity, innovation, and achievement.

This position is currently accepting applications.