Assistant Director Donor Experience - University Advancement

TITLE

Assistant Director, Donor Experience

JOB SUMMARY

The Assistant Director of Donor Experience will serve as a member of the Annual Giving leadership team and report to the Senior Director of Annual Giving. The Assistant Director of Donor Experience will assist in building stronger connections with TWU's 130,000+ alumni and donors worldwide during the university's first comprehensive campaign celebrating its 125^th Anniversary in 2026. The Assistant Director of Donor Experience will manage a portfolio of alumni and donors with clear metrics for engagement, personal meetings/visits, gifts secured, donor count, and growth of the prospect pipeline. This individual will work collaboratively across the university with Alumni Engagement, Marketing and Communications and Annual Giving to create multi-channel engagement campaigns using technology resources such as EverTrue. This role is critical for the university to achieve its annual giving goals and long-term fundraising objectives including the development of qualified major gift referrals. Work is performed under general supervision and performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies and Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Senior Director, Annual Giving and Engagement

Supervises: May supervise Support Staff and Student Assistants/Interns

ESSENTIAL DUTIES - May include, but not limited to the following:

• Actively engages and builds relationships with a portfolio of supporters and prospects utilizing digital channels such as email, text messages, video conferencing and social media. Proactively monitors engagement and adjusts messaging as necessary to further expand engagement.
• Manages a portfolio of approximately 1,000 donors and/or prospective donors.
• Leverages technology, social media platforms and video conferencing software tools to build rapport, steward and solicit donors in an alumni/donor-centric, targeted, high-velocity manner.
• Executes monthly and quarterly touchpoint cadences (averaging 30-40 outbound

touchpoints per day) across the portfolio to ensure consistent and relevant communication.

• Meets and exceeds clearly defined activity metrics, fundraising outcomes and pipeline

growth targets.

• Develops and maintains an in-depth knowledge in matching the interests and needs of prospective donors with the strategic needs of the university.
• Articulates the priorities of the university to selected prospects to secure gifts to priority areas.
• Works collaboratively with University Advancement departments (major gifts, communications, special events, alumni engagement, etc.) to coordinate fundraising activities.

ADDITIONAL DUTIES

• Performs other duties as requested.

EDUCATION

Bachelor's degree in a related field from an accredited institution. Master's degree preferred.

EXPERIENCE

Two years of fundraising or related experience such as sales/marketing or financial planning. Previous experience working in an academic or medical advancement setting is preferred.

REQUIREMENT

Regular and reliable attendance during regular scheduled days and work hours is an essential function of this position.

May complete some or all work remotely upon approval via the university's Alternative Work Arrangement Policy.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Ability to demonstrate optimistic and cheerful attitude with a willingness to develop a working knowledge of the university's priorities, initiatives, and plans.
• Excellent interpersonal, written, and verbal communication skills across all mediums,

especially via video conferencing.

• Strong customer service focus, with a demonstrated ability to develop and maintain working relationships with others to accomplish shared goals and objectives.
• Strong collaboration and organizational skills, as well as the ability to prioritize effectively.
• Ability to demonstrate a strong work ethic with a desire to become a leader in university advancement.
• Must have demonstrated ability to use digital technologies in all aspects of the role and enjoy using data-centric tools to demonstrate success.
• Ability to manage confidential material responsibly and interact professionally with a wide

variety of individuals.

• Ability to use a personal computer and other office equipment, including related university software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

Remote employees must have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location. Please refer to Alternative Work Arrangements for Staff Employee, URP 05.620.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate.

Texas Woman's University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, ethnic origin, age, veteran's status, or against qualified disabled persons.

All positions at Texas Woman's University are deemed security sensitive requiring background checks.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.