Customer Service Support Specialist

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

While reporting to the Inside Sales Director, you will be responsible for performing a variety of clerical, invoicing, and administrative tasks associated with supporting the planning, scheduling and invoicing for RTS.

What you will be doing:

• Enter MDM task as it relates to customer set up, changes or updates
• Process invoices and credit/debit memos for RTS customers using multiple computer systems including Oracle and Esker
• Analyze, evaluate and process invoices for accuracy and completion
• Provide AR support for accounts including processing requests for PODs and investigating invoice rejection notices
• Complete data management functions in the Division Pricing Tool such as entering quarterly price increases
• Generating price list for customers and work with outside sales in maintaining based off PPW adjustments
• Price list setup and additions for items that did not get automatically applied
• Complete Esker data management functions including new customer setup and changes to existing customer profiles as needed
• Work with Paper Division quality control department to resolve issues by processing customer reimbursements and/or re-billing documents
• Assist with obtaining tax exemption certificates and entering tax credits when applicable
• Utilize technology tools to document customer requirements include specifications, inventory review, part creation, and sales order entry, shipping and invoicing.
• Enter purchase orders for converting services with external vendors and receive invoices against those purchase orders to process payment.
• Manage third party invoicing for applicable accounts
• Establish notification process for change orders between the CSR and the plant personnel
• Monitor late orders and facilitate conversation between CSR, Outside Sales and the plant personnel

This position will be located onsite in Hartsville, SC.

We would love to hear from you if:

• Strong attention to detail, demonstrated ability to work independently with high accuracy and efficiency
• A willingness to help in any area of business function that is needed
• Strong people skills - ability to work with a variety of disciplines and personality types.
• Ability to learn how to use multiple systems and diagnose errors within those systems.
• Excellent telephone and email demeanor.
• Must be proficient with email and Microsoft Office suite including Teams and Excel
• Familiarity with paper manufacturing characteristics such as shipment weight, lineal feet, grade, and caliper is preferred
• 4 year degree preferred; equivalent experience required
• Minimum 2 years of experience in Customer Service, Office Administration, or other comparable field

Compensation: The annual base salary range for this role is from $44.990- $50,490.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.