Director of Dental Standards and Operations SMS-3563

The Director of Dental Standards & Operations position serves as the subject-matter expert in dental enterprise operations, providing information and advisory services based on evidenced-based literature, compliance regulations, data analysis and leading practices for dentistry and dental administration to OCM partner and stakeholder organizations. This position provides support and identification of medication use strategies that will improve clinical and economic performance; provides subject-matter expertise on policies, procedures, protocols, etc., to assure that safe, reliable and consistent processes are embedded into the delivery of correctional dental administration and services, development of a culture which values patient safety, clinical excellence, evidence-based dental practices, and continuous learning. This position will lead collaboration with all disciplines, correctional leadership, and various and appropriate medical staff to promote identification of dental administration and services vulnerabilities, dental process and procedure design using human factors and system principles, reduce human error, increase productivity, enhance safety, and develop learning strategies to understand and prevent adverse events, achieve high reliable processes, and outstanding dental clinic outcomes.

The position has the authority to make policy and procedural recommendations to the administration of the SIU SOM OCM and its partners and stakeholders. This position is an integral part of the OCM leadership team.

1. Administration: 90%

1. Serves as the principal administrator and champion of the Dental Operations & Standards unit of the SIU School of Medicine's (SIU SOM) Office of Correctional Medicine (OCM) with responsibility for the oversight, planning, organizing, managing, evaluating, and enhancing partner and stakeholder dental services, processes, functions and program development. Provides subject matter expertise in the field of dental operations and standards to OCM leadership, partners and stakeholders.
2. Summarizes and evaluates dental safety activities in the correctional health clinics and compiles comprehensive reports and recommendations of the results of such reviews of patient medical records, adverse events, grievances, complaints and lawsuits. Recommends policies, procedures, processes, guidelines, and standards and progress with their implementation and measurement of improvement. Advises on necessary corrective actions needed to improve patient safety. Conducts practical assessments of the dental management program for partners and stakeholders.
3. Serves as a correctional dental operations and standards expert to staff, vendors and non-medical facilities that work both inside and outside of the organization and utilizes dental and quality management knowledge to participate in review, audit, performance improvement and dental services and administration design, including mortality. Assists in development of an approach to incorporate quality, patient safety, performance improvement, and risk management into correctional dental programming. Designs and develops clinical and analytical capabilities and instruments that will support comprehensive quality management and patient safety programming within correctional health care teams, working closely with OCM leadership and clinical resources as well as with key regional stakeholders.
4. Assures continual assessment of space, staff and resource requirements to maintain the highest quality of dental care; develops long-term facilities planning in conjunction that places dental services as an integral part of patient care; ensures that information systems and technology used in the dental and patient care environments maximize safety, effectiveness, and efficiency; actively develops programs and processes to connect and integrate dental enterprises; consults on physical environments and job structures to assure that the design will promote employee safety; recommend the proper tools to accomplish the mission of high-quality patient care.
5. Utilizes accepted leading practices, dental care standards and benchmark comparisons to develop strategic operating plans that will position the dental program for optimal value, efficiency and service excellence. Directs the development and implementation of evidence based practice guidelines. Participates in orienting OCM and correctional staff members to policies and procedures related to dental services and programs administration and patient safety. Supports and enforces behavior standards and procedures for dental staff as they relate to factors that contribute to dental near misses, adverse events and quality of care improvement.
6. Communicates with OCM QMOE Director, and as appropriate, with IDOC Office of Dental Services Chief and/or other appropriate and involved parties regarding dental services and clinical enhancements necessary to maintain or achieve a safe, high quality patient care environment. Provides appropriate direction in accordance with all applicable OCM and partner policies and procedures.
7. Assures compliance with regulatory agencies in the design and execution of dental programs and operations. Oversees investigation and internal reporting of sentinel events and serves as dentist champion in efforts related to patient safety and industry standard dental operations. Serves as the primary investigator for medical staff interviews for sentinel events related to dental programming and other dental services and care questions.
8. Recommends up-to-date dental information resources to patients, medical staff, nursing staff, and ancillary department personnel. Provides educational and training needs concerning dental services to health care professional, patients

1. Serves as supervisor of direct reports; assigns and reviews work; provides guidance and training; approves time off and reassigns staff to meet operating needs; counsels staff regarding work performance; recommends and imposes discipline; establishes objectives and prepares performance evaluations; determines staffing requirements. Manages Dental Operations staff to ensure that employees are complying with company policies and industry and best practice health care standards when providing services on behalf of the OCM. Guides larger, cross-divisional teams outside of direct span of control within the correctional facility or facilities in which OCM provides correctional health care services. Mentors and develops a team of managers and/or directors, managing work allocation, systems training, performance evaluations, and the building of an effective and efficient team dynamic. Works with senior leadership to develop and implement corrective action plans resulting in required process changes and outcomes when aberrant trends are identified.
2. Demonstrates, by actions, commitment to the mission and the behavioral standards of SIU School of Medicine. Provides excellent service to both internal and external customers through collaboration and partnership; compassion and respect; integrity and accountability; diversity and inclusion; as well as continuous learning and improvement.
3. Consistently supports compliance by maintaining privacy/confidentiality of information, displaying ethics and integrity, reporting non-compliance and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable) and to current IDOC and SIU School of Medicine policies and procedures. Maintain a HIPPA compliant environment for patients.
4. Participates in meetings, training and other environmental, health and safety activities as required by SIU School of Medicine.

1. Utilizes medical knowledge to participate in appropriate dental operations training; provides advice and consultation to staff, partners and stakeholders.
2. Publish research or Correctional Medicine business or clinic model findings in peer reviewed journals and other suitable media.
3. Present research at local, regional, national or international platforms.

1. Utilizes dental and Correctional Medicine care knowledge to teach residents, students and partners.
2. Supervises resident rotations and student clerkships in correctional health activities.
3. Participates in education conferences, seminars, and lectures for resident physicians and medical students.
4. Educate physicians and other health care providers on systems, structure, processes and outcomes that are necessary for assurance of regulatory compliance related to correctional health dentistry and quality management activities.

1. Requires DDS or DMD with current and valid Illinois license to practice which must be maintained
2. Experience in the field of correctional medicine
3. Requires substantive and proven administrative experience in directing, planning and evaluating dental operations
4. At least one (1) year experience in training others on dental administration and/or delivery

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.