Senior Technical Analyst

Genesis10 is currently seeking a Senior Technical Support Analyst for a four-month contract position in Cleveland, OH. This position will work onsite.

Job Responsibilities:

As a Senior Technical Analyst, you'll leverage your functional expertise to partner with leadership and drive technical support services for enterprise processes and technology. Your role will involve resolving support requests, ensuring customer satisfaction, and maintaining continuous service delivery.

Top 3 things the manager is looking for in a candidate:

• Reliable, on time and a quick learner
• Possess basic computer technical skills with the ability to troubleshoot computer problems
• Follow technical documentation instructions
  
  Be able to work in a very professional environment and converse easily with Senior Leadership
• Upper business casual attire required

Responsibilities:

• Proactively monitor and complete work requests to ensure quality and timely delivery.
• Perform troubleshooting for escalated tasks before seeking assistance.
• Engage directly with partners to gather additional information as needed.
• Participate in continuous improvement initiatives, including process simplification and automation.
• Analyze available data, identify gaps, and resolve moderately complex problems.
• Escalate issues that could pose risks.
• Adhere to Corporate Policies and Standards, escalating exceptions or violations.
• Take the lead and utilize a wider network of technology resources.
• Develop a deeper understanding of responsibilities across other technology teams.
• Be a trusted partner to the lines of business (LOBs) we support.
• Embrace mentorship and training opportunities.
• Apply continuous learning to your work.
• Share your perspective on processes and trends.
• Schedule, coordinate, and facilitate strategic meetings with team members, peers, and vendors.
• Gather and analyze metrics to monitor product, process, and environmental health.
• Collaborate with other departments on enterprise performance metrics.
• Set and update documentation standards for products, processes, and environments.

Required Skills:

• Minimum of 2 years of technical experience (specific technology expertise may vary).
• Possess an associate's degree in computer science and/or business, or the work experience equivalent
• Work within a customer-oriented, positive team environment
• Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
• Provide support on single projects and initiatives within scope, budget and timeline
• Track corporate IT assets throughout the computer lifecycle
• Install, support, and maintain desktop applications
• Provision applications using Microsoft System Center Configuration Manager (SCCM)
• Support desktop and mobile operating systems
• Configure, troubleshoot, and repair hardware

Essential Job Functions

• Engage in the support of our client's computer platforms at corporate, campus, and data center locations.
• Provide a high level of customer service to our client's internal client base
• Effectively communicate with the end user
• Setup, maintain, and troubleshoot Microsoft Windows and Apple MAC OS computers
• Complete work on assigned tickets within SLA
• Use industry standard concepts, practices, and procedures
• Rely on documented and established guidelines to perform the functions of the job
• Communicate using excellent grammar and listening skills
• Work closely with the team and produce clear documentation
• Learn new things and adapt to new procedures
• Provide audio\visual support

Compensation: $29.00 per hour.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.