Product Operation Strategist

Genesis10
life insurance, 401(k)
United States, California, Mountain View
Sep 07, 2024
Our client, the world's leading search engine and technology company, is seeking a Product Operation Strategist. This is a 6 month + contract and hybrid remote position located in Mountain View, CA. Summary: Drive outcomes for vendor performance for one project by monitoring work product quality and volume. Measure and monitor vendor strategy making note of any opportunities to develop vendor operations and processes. Support the implementation of new vendor management initiatives. Contribute to project scoping and manage project priorities and allocation of resources within the project. Help solve problems with multiple approaches to reach an optimal solution with foresight to anticipate and address future issues. Influence across own team and teams with similar objectives to align resources and direction. Develop rich relationships, internally and externally, offering support and direction to team members. Work with continuous improvement specialists to develop new processes, procedures, methods, tests, and/or components. Responsibilities: Create or maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs. Optimize the productivity of vendors through effectively forecasting labor requirements and creating and overseeing scheduling. Build new services and capabilities to improve outcomes being delivered by vendors through Client Training & Transition methodology. Work closely with Quality Specialists or directly with vendors, depending on the vertical, to ensure that vendors are meeting SLAs. Define and promote a clear escalation process for product-specific queries from vendor workforce to gUP Product Vertical stakeholder team and for issues flagged by the gUP Product Vertical stakeholder team back to vendors. Vet and approve access requests and hardware requests from vendors and working with xWS/gBOSS to coordinate seat assignments, space needs, system deployments, etc. (or working directly with vendors in the case of VOVO set-ups). Manage invoices and POs (including approvals where needed) for all assigned vendor engagements and ensure vendor compliance with all billing/cost processes. Serve as the overall budget and forecast monitor for all assigned engagements, including monitoring the budget, discussing potential over-spend or under-spend with stakeholders, utilizing open budget on new launches, updating spend forecasts regularly, and tracking actual spend vs. forecasts/budget to report back to stakeholders. Ensure targets are set on a quarterly basis for all assigned vendor engagements and speak to vendor performance trends to stakeholders and leadership. Deliver business reviews summarizing vendor performance and exchanging feedback on overall scaling strategy. Serve as the primary point of contact for assigned vendor engagements (e.g., answering questions from vendor partners, triaging vendor-reported issues (if applicable)) and communicating operational/process updates to vendors when necessary. Drive quality performance management through ensuring QA insights and collection from vendors, ensuring vendors deliver on all expected quality audits/reviews, and assisting vendors with pre-launch quality readiness. Requirements: Ability to evaluate offers. Perform operational capacity analysis, technical capability determination, and complete financial analysis and Financial Modelling. Ability to design processes to analyze, segment, and manage vendors, and continually improve processes that are developed. Knowledge of ways to measure, analyze, and manage the performance of a vendor in an effort to cut costs, alleviate risks, and drive continuous improvement. Knowledge of the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations. Ability to develop, understand, and apply domain-specific technical knowledge to complete assigned work, tasks, and support others in the organization. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. Non-Essential Skills/Qualifications: Knowledge of project planning methodology, deployment planning process, and sequence. This includes the ability to understand, or to manage smaller parts or phases of a bigger project, or an understanding of how to translate project requirements into a plan that can be communicated clearly and implemented. Knowledge of the management process of business operations for a given product, service, or domain. This includes understanding the broader context of generating, securing, and increasing the value of business and revenue outcomes, and knowledge of and experience with driving efficiency and effectiveness of businesses. Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders. Ability to partner with and influence stakeholders (e.g., clients, partners, service providers), including setting service level agreements (SLAs) and performance targets by taking a consultative and data-driven approach. Understanding of selection process including recruitment, reviewing applications, and interviewing vendors. Understanding of the ways/activities through which new vendors acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members. Pay rate range: $92.64 - $114.01 hourly If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.