Account Manager

Outreach, Prospecting, and Qualifying Leads on day-to-day basis, and you will be actively mentored and trained for career growth if desired with real-time experiences.

Responsibilities:

• Prospecting: 80% of the job will be prospecting and filling in the sales funnel with qualified leads.

• CRM Management: Actively updating client and lead records within the CRM Software

• Account Growth: Actively identify opportunities for account expansion and upselling of our SaaS solutions. Similar to an SDR (Sales Development Representative) the AM will be tasked with outreach, prospecting, and qualifying leads.

• Client Support: Act as a reliable point of contact for client inquiries, issues, and escalations, ensuring prompt and effective resolution and handoff to KAM or CSS.

• Product Knowledge: Develop a deep understanding of our eLabNext products and services to provide clients with expert guidance and support as needed.

• Account Planning: Collaborate with the Account Executive and Key Account Manager to create account-specific strategies and plans. For example, using SalesNav to infiltrate a large institution one person, and one lab at a time.

• Reporting: Provide regular reports on account health, revenue forecasts, and progress toward growth objectives.

• Client Relationship Management: 1-year actively build and maintain strong, long-lasting relationships with existing clients.[ES5]

Day-to-Day Tasks:

• Active Lead Generation (Outreach & Prospecting) or prospecting, using online tools (such as SciLeads, Sales Navigator, 6th Sense), general search engines, and within account referrals to pass on to KAMs, AEs and Marketing Department for nurture.

• Provision Calls (Qualifying): set up calls with leads (15-minutes),to qualify and identify the pain points and opportunities within the account, and pass it on to KAMs/AEs with cohesive intel (see document for questions).

• Check-Ins: Conduct regular check-ins and meetings with existing clients to understand their evolving needs. Address client inquiries, concerns, and issues promptly and professionally and be a reliable liaison for CS/TS Department.

  • Maintain accurate records of client interactions and account status.

• Scoping:

  • Collaborate with marketing to conduct quick surveys to better understand accounts/customers.

  • Identify opportunities for upselling or cross-selling additional products or services and pass it over to KAM

  • Collaborate with the Account Executive and Key Account Manager to create account-specific strategies based on continuous account listening.

• Stay updated on industry trends and our product offerings to better service our customers.

• Prepare and deliver presentations or product demonstrations to clients.

• Supporting KAMs in local events.

• Background:

  • Bachelor's degree in a life science or technical field (e.g., biology, chemistry, computer science).

  • Experience in Biotech SaaS is preferred.

• Skills:

  • Very Strong verbal and written communication

  • Exceptional problem-solving skills.

  • Exceptional interpersonal skills.

  • Strong software aptitude

  • Punctual, responsible with strong task ownership.

• Strong aptitude to recognizing sales opportunities.

  • Technical aptitude and the ability to understand complex software solutions and interdependent solutions.

  • Analytical mindset to assess account performance and identify growth opportunities.

  • Proficient in using CRM software and office productivity tools such as ClickUp.

  • Experience in account management or customer relationship roles is preferred, preferably in the biotech or SaaS industry.

  • SMART and Agile Project Management Techniques

• Competitive total rewards package including health, financial, and education benefits

• Innovative and Collaborative corporate culture

• Contribute to improving the human living condition

• Direct impact on business