NSE Support Engineer

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About the Role

This NSE Support Engineer is responsible for maintenance and technical support of Nautical Systems Enterprise (NSE/NS5) vessel management software application from ABS Wavesight (formerly ABS Nautical Systems). This individual should possess knowledge in Crewing and Payroll, Maintenance and Purchasing, Replication, General Data and System Administration modules. This individual oversees minor / major NSE upgrades, including software upgrades, patches, hot fixes, etc. This individual oversees and resolves all replication issues between NSE central and the ships in a timely manner. This individual will work with office and shipboard users, as well as the software provider ABS Wavesight to troubleshoot and resolve technical issues. In addition, this individual must provide technical solutions to business requirements and make enhancements, including reporting solutions.

What you'll do:

• Understand the support issues and provide timely solutions to ensure and maintain business continuity.
• Effectively coordinate with multiple business teams, analyze, and understand business problems/requirements and provide technical solutions - including vessel operations & engineering, purchasing, marine personnel & vessel payroll, SQES, accounting & AP.
• Translate customer requirements into technical documents and implement the solutions.
• Effectively analyze new software releases, patches, and hot fixes to plan the minor / major upgrades.
• Coordinate with multiple technical teams on the application interfaces and support the interfaces.
• Enforce best practices and consistently deliver high quality product.
• Enforce IT related SOX controls and audits requirements for internal and external audit.
• Write efficient and testable code, build reusable components, and create code documentation.
• Implement security and data protection measures, ensuring the software meets industry and regulatory standards.
• Troubleshoot, debug software components quickly in support of hotfix demands as well as operate against a planned development schedule.
• Assist with overseeing any NSE related special projects.
• Assist with NSE data warehouse queries and reporting requests.

You have these skills:

• Experience with the following NSE modules with an understanding of the business processes and business user needs and translating those business needs into technical support and solutions [Crewing and Payroll, Maintenance and Purchasing, Replication, General Data and System Admin]
• Integration with financial and accounting systems, enterprise HR and ERP systems, payroll tax payments and reporting and union contributions.
• In-depth Knowledge of Replication process between NSE Central and ships.
• How replication files get generated how are they shared between central and ships and how they update the central DB and ships DB.
• How to cut the DB for ships and install them on the ships.
• Thorough knowledge on the replication issues and how to resolve them.
• Good understanding of the NSE Data model, NSE minor/major upgrades.
• Good understanding of usability of NSE on Ships for different users.
• Strong MySQL and MS SQL Server experience.
• Strong problem solving, analyzing, and debugging skills.

And these qualifications:

• Bachelor's degree or equivalent in Computer Science, Electronics, Electrical Engineering, Information Systems, or a related field.
• Experience with ABS Nautical Systems vessel management software.
• Experience working in shipping industry or working with vessel operations management teams.
• Proven ability to use best practices by developing reusable code component, driving coding standards, performing code reviews, and providing key process improvement recommendations.
• Strong understanding of version control tools.
• Strong database and SQL programming experience - MySQL and MS SQL Server.

You're also great at:

• Ability to work with others across the organization.
• Building strong relationships with business units and delivers solutions.
• Effectively communicate in a variety of settings including one-on-one, small and large groups.
• Demonstrate creative and innovative thinking and encourage teams to bring their ideas.
• Good communication and written skills.

Extra credit if you have:

• Experience implementing cloud-based solutions in AWS a plus.

The annual salary range for this position in California is $101,600 - $138,200. The salary offered will depend upon qualifications and other operational considerations.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

#MI

Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.