Commercial Operations Specialist

About Momentive Technologies

Momentive Technologies delivers purity that inspires progress. Leveraging a nearly 75-year legacy of innovation, our ultra-high-purity products help enable high-quality processing and production for a wide range of applications in the semiconductor, photovoltaic, lighting, aerospace, water purification, pharmaceutical, consumer electronics and telecommunications industries.

As a world leader in fused quartz and ceramic solutions, we offer an unrivaled ability to supply custom material solutions at scale to the highest standards of quality. By engineering custom materials with uncommon purity and unwavering precision, Momentive Technologies gives our customers the freedom to think big and develop transformative products that benefit mankind on the grandest of scales. Together, Momentive Technologies and our customers are reshaping the world.

Commercial Operations Specialist

The Commercial Operations Specialist is pivotal in ensuring data integrity across our global business operations. This role focuses on implementing data best practices, establishing a data governance framework, driving data quality control, and developing data management policies. Key responsibilities include supporting the global business in maintaining high data standards and identifying and implementing best practices for customer, vendor, and material master data governance. Acting as the Center of Excellence for master data, this role leads efforts to enhance data processes and improve data integrity. Additionally, the Commercial Operations Specialist will support SAP integrations, Ecommerce (Web Order Center), forecasting tools, and other integrated platforms, ensuring consistent data quality. This position is essential for streamlining and optimizing the efficiency of our global business operations.

Responsibilities

• Create, manage, and maintain enterprise data records in SAP ensuring accuracy, completeness, and consistency. Data elements may include materials, customers, vendors, and others.
• Center of Excellence for the material set up, customer master set up and Vendor set up workflow, continuing to optimize and drive improvements in the process.
• Data Quality Control: Implement data quality checks to ensure accuracy, completeness, and consistency of master data across systems.
• Support the Global organization with their data inquiries, issue resolution, and overall assistance as it pertains to data records. Escalate any constraints, challenges, and critical delays. Monitor Open Data requests and proactively push for timely completion.
• Develop and implement best practice data quality standards, policies, and procedures to ensure data integrity.

• Identify and solve data-related issues, troubleshoot errors, and propose solutions.
• Identify opportunities for process optimization and efficiency gains within enterprise data management processes. Collaborate with internal teams to implement such opportunities.
• Provide training and support to end-users on enterprise data processes and best practices.
• Provide audit support and documentation as requested by internal/external auditors.
  • Drive internal control and process compliance through engagement and vigilance.
  • Support the development and enforcement of data governance policies and procedures to ensure data integrity and compliance with internal standards.
  • Clear understanding of the impact of master data within the organization and integrations with other platforms (Ecommerce, Global Trade, Forecasting etc).
  • Partner with business BPO's, IT peers and technical manage service teams.
  • Provide advanced ability to organize, prioritize, troubleshoot, document, and escalate to meet deliverables.
  • Demonstrated ability to work in a fast-paced environment that works with both internal customers as well as offshore support; ability to work collaboratively with business.
  • Ensure alignment and adherence with company policies and procedures.

Required Qualifications

• Bachelor's degree in a related field.
• 5+ years' Business Analyst and SAP experience.
• Proficiency in Microsoft Excel.
• Experience with data set up practices and data management (material master, customer master, vendor master preferred).
• Demonstrated understanding of material master data, vendor master/ customer master and subcontracting concepts and principles.
• Experience in project management.
• Process oriented with demonstration of optimizing complex processes.
• Exceptional attention to detail and ability to identify errors or inconsistencies.
• Proficient in data analysis tools and techniques.
• Strong problem-solving and critical-thinking skills.
• Excellent communication and teamwork abilities.
• Ability to work under pressure and meet tight deadlines.
• Thought Leadership: Independent thinker with strong expertise to make strategic recommendations for process improvements and providing solutions to improve efficiencies.

Preferred Qualifications:

• Certifications or advanced degree in relevant IT or business field
• Demonstrated business process acumen.
• Good organizational and diplomacy skills
• Ability to prioritize and manage multiple tasks simultaneously.
• Superior written and oral communication skills.
• Demonstrated ability to translate businesses requirements into technology solutions.
• Configuration experience in OTC/MM.
• Project Manager Certified.
• 2+ full cycle implementations including scoping, planning, process design, configuration, testing, deployment, and Post Go-Live support.
• 2+ years leading a module or support of business functional area in global SAP system.
• Business Intelligence Skill Set.
• Power BI or Tableau experience.
• Business Warehouse experience.

Key Metrics Role is Accountable for: Response time and accuracy.

Key Relationships:

• Maintains key relationships with Global Business Process Owners and their regional counterparts.
• Highly visible role that engages with functional leadership across the business, especially Operations, R&D, Commercial Team, and Supply Chain.

Travel Requirements:

• Less than 10% of travel both domestic and abroad.

Working Conditions:

• The structure of work hours may require some irregular working hours to accommodate for Global support.

EEO Statement

We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other characteristic protected by applicable local, state or federal laws.

Accessibility Guidelines

We are committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the website is not accessible to you due to a disability, please contact us via phone at (440) 878-5739. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact us and we will be happy to assist you with the application process.