Customer Account Specialist

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future?At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visitwww.amcor.com.

Position Overview:

Work to support the customer requirements through timely order entry until their product is shipped. This position will manage the internal reporting and feedback from the customer. They will also work as a liaison with the outside sales team.

Essential Responsibilities and Duties:

• Serve as the primary contact for the assigned customer base and execute the daily Customer Account Specialist processes with a keen focus on customer satisfaction.
• Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.) Review all orders and customer confirmations for accuracy.
• Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, aged inventory, and accounts receivables.

• Support the process of new customer and new part/products set-up and maintaining accurate engineering masters.
• Manages the reporting and follow up with plant personnel regarding customer feedback and quality complaints.
• Process credits and claims as required, ensuring accuracy and that appropriate approvals are obtained.

• Follow-up proactively with plant personnel and internal departments including manufacturing, quality control, shipping, and procurement to ensure customer expectations are met.
• Participate in the generation of the OTIF (on time / in full) report, developing and leading action items.
• Assist finance with identification of customer ownership related to aged inventory and its disposition.
• Act as a key resource for the Sales Managers and Account Representatives

• Maintain customer files to include: customer profiles, SOP's, names of contacts, telephone numbers, product specifications, current prices, written correspondence, competitive information, complaint/return information, terms of agreements, and copies of account plans.

• Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department.

• Responsible for Safety awareness, training and ergonomic practices in the Office area
• Strengthen customer relationships through telephone contact, written correspondence, and customer visits. At all times, demonstrate the highest level of diplomacy and professionalism.

Qualifications:

• Education: Associate's Degreein Business or a related field is required
• 2 years of experience in customer service or inside sales
• Knowledge of inventory planning, forecasting, and MRP (Manufacturing Resource Planning) is preferred
• Knowledge of SAP ERP System is preferred.
• Superior teamwork skills, interpersonal and communication skills is required
• Excellent analytical and computer skills is required
• Travel 10%

Competencies:

Amcor Leadership Framework Competencies

Core Competencies:

• Customer Focus
• Learning on the Fly
• Interpersonal Savvy
• Drive for Results

3-5 Applicable ALF Competencies:

• Functional/Technical Skills
• Priority Setting

Relationships:

• CAS Manager
• External Customers
• Plant Leadership
• Sales Representatives

ADA Requirements:

Physical Requirements

Normal Vision

Distant Vision

Near Vision

Hearing/ Listening

Sitting

Talking/Speaking

Hand/Finger Dexterity

Walking

Standing

Stooping

Pushing/Pulling

Bending

Kneeling

Climbing

Lifting (amount 50+ pounds)

Carrying (amount 50+ pounds)

Driving- Forklift

Lifting (amount < 50 pounds)

Carrying (amount < 50 pounds)

Driving - Automobile/truck/van

Work Environment: Office

The information contained herein is not intended to be an all-inclusive list of the duties, responsibilities, skills and/or abilities.

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We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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