Parts Manager --Decatur and Tuscumbia Parts

Thompson Tractor Company, Inc.
United States, Alabama, Tanner
6969 U.S. 31 (Show on map)
Jan 09, 2025
Description The Parts Manager II is the team leader for the entire branch Parts Department and is responsible for ensuring that customer needs are met at the highest level. The Parts Manager will support all department personnel building a culture of teamwork throughout the company. Coach and direct Parts Department employees Monitor, improve, and maintain employee performance Assign jobs to counter and shipping personnel as needed Effectively handle customer objections and concerns Maintain proper dialog with customer and inform customer of any potential problems or delays Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtime by offering multiple options Effectively communicate with company personnel Manage and maintain inventory Maintain a safe working environment while managing the appearance and maintenance of the front sales office, warehouse, and grounds Ensure parts personnel understand and are on track with their projected career path and training requirements Qualifications Education Bachelors (required) Experience Experience working a parts counter preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required) Skills Parts Identification (required) Customer Service (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)