Commercial Operations Director

PPG Industries, Inc
401(k)
United States, Pennsylvania, Pittsburgh
One PPG Place (Show on map)
Sep 26, 2024
The Commercial Operations Director increases customer satisfaction by supporting a seamless and efficient customer journey. You are responsible for promoting sales excellence by standardizing processes to improve productivity, providing training to improve sales effectiveness and supporting pipeline management through Salesforce administration. You will report to the Vice President. This role may be based in our Pittsburgh, PA office or another PPG office for a 3 day hybrid schedule. Key Responsibilities You will direct your team in the creation of actionable insights that inspire top line growth and influencing of a flawless customer journey. You will have oversight of the following functions: Customer Service: Order Management Lead the customer service team to ensure exceptional service delivery and customer satisfaction. Develop and implement commercial policies and customer service processes* Improve customer service business model, applying Global Business Services (GBS). Pricing Grow marketing strategies to lead profitable growth. Develop pricing logic to standardize quotation process and improve commercial productivity. Analyze market trends, competitor pricing, and demand forecasts to adjust models. Commercial Excellence Aligned with the Global Commercial Excellence strategy, guide improved productivity, sales effectiveness and commercial policy creation with process creation/standardization, digital solution implementation, training. Deliver comprehensive sales training programs to enhance skills of the team. Improve coverage model for inside sales, define customer criteria, adjust compensation model. Customer Quality Working with Plant Quality Manager to develop and support implementation of Total Quality Management system. Conduct analysis on all CAIRs to ensure close out of issues to improve customer satisfaction. Support Rapid Improvement Workshops to guide reduction in quality incident recurrence. Qualifications Bachelor's degree in Marketing, Business Management, Organizational Leadership or another related field required. 10+ years' experience within Commercial Supportive Functions, Commercial or Business Management. MBA preferred. We offer Medical, Dental, and Vision Benefits, along with 401K and PTO and Educational Assistance! #LI-HYBRID PPG:n palkkaluokat ja edut voivat vaihdella paikallisesti, minka johdosta voimme palkita tyontekijoita kilpailukykyisesti eri markkinoilla. PPG huomioi useita tekijoita tehdessan palkkaus- ja palkitsemispatoksia, mukaan lukien osaaminen, kokemus ja koulutus, patevyys ja koulutus, lisenssit ja sertifioinnit seka muut organisaation tarpeet. Muitakin kannustimia voidaan soveltaa. Tyosuhde-etuohjelmamme on suunniteltu tukemaan tyontekijoidemme terveytta ja hyvinvointia. Vakuutuksiin ja muihin etuihin sovelletaan niita koskevien asiakirjojen mukaisia ehtoja About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process.