Supervisor, Customer Service

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Summary: This key supervisor will ensure favorable customer relations and effective and efficient communications with the distributor organization, original equipment manufacturers, and direct customers. This will be a working supervisor position that is responsible for managing a team of Customer Service personnel and will be responsible for developing process and system improvement initiatives, improving the overall customer experience for the products supported, as well as maintaining support for the current customer base. The position also facilitates developing and maintaining customer relations, monitoring and responding to all critical situations concerning customer order processing, and all aspects of customer relations.

Responsibilities:

• Bachelor degree required in Business or related field.
  
• Some technical or mechanical aptitude preferred.
  
• Seven years of experience in customer service, sales coordinating, managerial, or related activities.
  
• Thorough knowledge of SAP, engineering, manufacturing, purchasing, and sales, and familiarity with product line applications is a must Exemplary, thorough, expeditious, and positive communication skills to interface with customers and sales personnel.
  
• Robust interpersonal skills to resolve product delivery and other inter-departmental challenges.
  
• Ability to maintain positive relations with customers and personnel within each department.
  
• Strong strategic thinking, problem-solving, and analytical skills.
  
• Ability to lead, train, and motivate a staff of 3-5 personnel, some of whom will be remote or working in other IR facilities
  

• Excellent computer and communication skills, both verbal and written.
  
• Previous exposure to CRM, preferably Salesforce, and to phone management systems such as InContact is preferred
  

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.