Technical Service Rep - Expert - St. Louis, MO

Position will be primarily operating out of St. Louis, MO and covering the surrounding regional territory

As a Technical Service Representative, you will be representing PPG in the field onsite, travelling to customer locations ensuring our Industrial Coatings customers satisfaction by providing outstanding customer service. Primary location will be based in St. Louis, MO. Service includes; troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate in Continuous Improvement Team and problem resolution meetings with Operations and Management.

Specialized training provided to those who meet the qualifications of the role. You will report to the local Technical Service Manager. PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.

Key Responsibilities

• Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
• Ensure timely and accurate reporting to the customer and coatings team.
• Effectively communicate with PPG Technical and Account management, direction of the PPG on site team activity, and to promote EH&S.
• Providing timely resolution to customer inquiries, application process monitoring, mix-room supervision, and hands-on support as needed; followed by a written daily trip report.
• Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
• Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements.

Qualifications

• HS Diploma, GED, or Equivalent.
• 5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.
• Good experience with , paint mixing, paint application, or similar experience is ideal.
• Good computer skills and attention to detail.
• Effective communication and customer service skills.
• Troubleshooting, critical thinking and problem-solving skills.
• Ability to work well alone and within a team environment to solve ever changing challenges.
• Willingness to travel weekly to various locations as service needs arise.
  

Przedziay pacowe i wysoko wiadcze PPG mog si roni w zalenoci od miejsca, dziki czemu moemy w sposob konkurencyjny wynagradza pracownikow na ronych rynkach geograficznych. Podejmujc decyzje dotyczce wynagrodzenia, firma PPG bierze pod uwag kilka czynnikow, w tym midzy innymi umiejtnoci, dowiadczenie i szkolenia, kwalifikacje i wyksztacenie, licencje i certyfikaty oraz inne potrzeby organizacyjne. Mog rownie obowizywa inne motywatory.

Nasze programy wiadcze pracowniczych maj na celu wspieranie zdrowia i dobrego samopoczucia pracownikow. Wobec ubezpiecze i wiadcze stosowane s warunki obowizujcych planow i powizanych dokumentow planu regulujcego.