Operations Manager - Philadelphia, PA

POSITION SUMMARY: The Operations Manager implements, oversees and ensures that the services provided in the CRS program adhere to applicable regulations and that the services which are provided meet the needs of the individuals, according to the Individual Support Plan and are of high quality. The Operations Manager develops, completes, and/or oversees the completion of required program documentation, assesses individual needs, coordinates and secures services, trains and supervises staff, attends and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible.

POSTION SALARY: $48,000 , $2,000 Sign-On Bonus!

DUTIES AND RESPONSIBILITIES:

• Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings
• Provide timely feedback on employees' job performance, including providing counseling and disciplinary actions up to and including termination as appropriate
• Oversee the management of the program staffing schedules to ensure consistent staffing
• Ensure that the Program Supervisor and staff comply with implementing and/or overseeing the following, including but not limited to a system of safe practice; fire preparedness; inspection readiness at all times; vehicle maintenance; HIPAA compliance; adherence to individual finance policies and protocols; operational processes including use of petty cash and other policies, procedures and protocols established for the program by a continuous review of program operations, daily guidance, and work with the team for the benefit of individuals supported
• Ensure sites operate in accordance with the organization's quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, including but not limited to, reviewing and auditing daily practices, physical site audits, vehicle audits, medication audits, Licensing and Inspection Instrument (LII), and along with the Program Supervisor and Program Specialist, leading staff meetings to train staff
• Complete required trainings to become certified as a medication practicum observer and maintain certification
• Assist the Program Supervisor to complete MAR reviews in accordance with established Medication Administration regulations
• Other duties as assigned

IMMEDIATE SUPERVISOR: Director of Operations

DIRECT REPORTS: Program Supervisor, Life Skills Associates (LSA), Lead LSA

CONTACTS: Individuals supported, family members/guardians, community members/neighbors, monitors, medical professionals, and Elwyn employees

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

One of the following combinations of education and experience:

• Associate's Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities OR
• Bachelor's degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities - preferred OR
• Master's Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilities

• One (1) year of supervisory experience
• Program Specialist experience preferred
• Demonstrated ability to lead, supervise and provide direction to teams and individual staff
• Knowledge of applicable regulations including but not limited to chapter 6100 PA state code and Home and Community Based Services Waiver Regulations
• Knowledge of health insurances, Medical Assistance, Social Security Administration rules a plus

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

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