Program Supervisor - Springfield, PA

POSITION SHIFT: Overnight PT Wednesday - Saturday 10pm-8am, on call weekends

POSITION SUMMARY: The Program Supervisor is responsible for the overall management of identified community residential service location(s), including but not limited to the orientation and training of staff, medications oversight, medical appointments, menu compliance, fire drills, room care, outcomes implementation and documentation, physical site maintenance and resolution of vehicle maintenance and repair issues.

POSITION SALARY:$21/hour

DUTIES AND RESPONSIBILITIES:

• Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings
• Provide timely feedback on Life Skill Associates (LSAs) and Lead LSAs job performance, including providing counseling and disciplinary actions as appropriate
• Ensure assigned personnel maintain compliance with training and credentialing requirements including but not limited to completing site orientation before working at the home, completing 24 hours of training annually, and completing required annual training topics by coordinating employee worksite schedule to support participation in training activities
• Provide ongoing guidance to staff regarding the daily care, instruction, and safety of persons served at assigned program site as outlined in the ISP
• Ensure sites operate in accordance with the organization's quality standards for safety, cleanliness, and comfort and state licensing and accreditation standards by reviewing (including but not limited to) routine maintenance and cleanliness of vehicles assigned, environmental audits of physical site, staff documentation of daily shift activities and by delegating or performing corrective action plan completion and following up with site and maintenance staff accordingly
• Communicate operational needs and status to the Operations Manager to maximize overall efficient and effective operations of the site
• Direct and oversee LSA(Life Skills Associate) staff
• Serve as first point of contact during assigned shift/schedule for daily and emergency situations; i.e., carries phone during all work times to ensure immediate communication with others
• Ensure proper staffing levels and work distribution within assigned program site and maintains levels of supervision as defined in Individual Service Plan (ISP)
• Document and report performance-related issues as needed providing regularly scheduled supervision and performance improvement activities
• Complete required trainings to become a medication practicum observer and maintain certification
• Ensure medical appointments are kept, maintain adequate staffing level to keep appointments, submitting/processing paperwork
• Ensure census is set in electronic record and provide backup to lead LSA for census setting as needed
• Provide on-call coverage as needed
• Perform cardio pulmonary resuscitation (CPR), medication administration and crisis intervention techniques in accordance to agency trained protocol
• Performs other related duties as assigned

IMMEDIATE SUPERVISOR: Program Manager

DIRECT REPORTS: Life Skills Associates (LSAs) and Lead LSAs

CONTACTS: individuals supported, family members/guardians, community members/neighbors, monitors, medical professionals, and Elwyn employees

EDUCATION/SKILLS/EXPERIENCE REQUIREMENTS:

• High School Diploma required, Bachelor's degree in business or human service field preferred
• Two (2) years of previous experience in residential programs for people with disabilities
• One (1) year supervisory and/or management experience
• Experience with Microsoft Outlook, Word and Excel helpful
• Ability to be flexible and adaptable in work schedules and work assignments as defined by program needs
• Ability to independently problem solve
• Ability to perform cardio pulmonary resuscitation (CPR), and crisis intervention techniques in accordance to agency trained protocol
• Experience using electronic client record a plus
• Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.