ACT Program Assistant - Raleigh, NC, NC

ACT Program Assistant

$17.00 to 19.00 per hour

Elwyn Adult Behavioral Health Services (formerly Fellowship Health Resources) fosters hope and recovery. Elwyn provides behavioral health services to improve the quality of life for individuals living with mental illness and addictions, serving over 7,000 individuals across 6 states. The cornerstone of our success is Elwyn's deep and longstanding commitment to the principles of recovery and the inclusion of peers in the recovery process.

Are you passionate about supporting individuals with mental illness and helping them thrive in their communities?

Elwyn Adult Behavioral Health Services is searching for a dedicated and detail-oriented Program Assistant to join our dynamic Assertive Community Treatment (ACT) team in Raleigh, NC.

Established in 2007, our ACT program has a proven track record of success in helping individuals with severe and persistent mental illness achieve greater independence and integrate back into their communities. We serve up to 120 individuals in Wake County, focusing on reducing reliance on institutional settings while fostering self-sufficiency.

In this fulfilling role, you'll be a key player in ensuring the smooth operation of our program. You'll provide both administrative and clinical support, fostering a positive environment for clients and staff alike.

Your Responsibilities:

• Be the welcoming face of the ACT program:




• Warmly greet clients and answer phone calls, creating a calming and supportive atmosphere.
• Triage calls, efficiently directing inquiries and concerns to appropriate team members.
• De-escalate situations with clients experiencing increased symptoms, using effective communication and problem-solving skills.
• Address client and family questions and concerns, providing accurate information and resources, and connecting them with community services as needed.
  
  




• Maintain organized and efficient program systems:




• Ensure program records and files are up to date, organized, and readily accessible for the team.
• Update policies and procedures manuals to reflect current best practices and regulatory guidelines.
• Order and manage program supplies, anticipating needs and ensuring the team has the resources they need to function effectively.
• Assist with administrative tasks, including data collection, report preparation, and maintaining accurate client contact records to track progress and service delivery.
  
  




• Support the clinical team in delivering quality care:




• Partner with nurses to update client information, ensuring medication and general health records are accurate and reflect any changes.
• Maintain client charts according to regulatory standards set forth by CARF, Elwyn, and other certifying bodies, ensuring all documentation is clear, concise, and up to date.
• Assist with clinical charting and record keeping, documenting interventions, progress notes, and treatment plans to support client care.
  
  




• Handle additional responsibilities to ensure program success:




• Operate and manage program computer systems, maintaining smooth workflow and data integrity.

• Track documentation for timeliness and accuracy in the EHR system.
• Assist team leaders with billing and insurance verification to guarantee accurate service reimbursement.
• Research and apply for eligible client benefits, such as Medicare Part D, QMB, and the Pill Bill program, to connect them with vital resources and ease financial burdens.

Requirements:

• High School diploma with relevant experience. Associate's degree in Human Services or a related field preferred. Prior experience in a medical office setting is a plus.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Working knowledge of medical records management principles and practices.
• Excellent customer service and interpersonal skills, with the ability to build rapport and effectively communicate with a diverse clientele.
• Ability to work independently and manage multiple tasks efficiently, prioritizing effectively and meeting deadlines.
• Strong organizational skills and time management expertise to maintain a well-organized workspace and handle a fast-paced environment.
• A genuine commitment to supporting individuals with severe and persistent mental illness, fostering their recovery and reintegration into the community.

Why You Should Join Elwyn:

We are committed as an organization to creating the best workplace experience for our employees and ensuring those that care for our clients are cared for. Elwyn offers a generous benefits package to all employees starting 30 days from the date of hire including health insurance through Aetna as well as free to low-cost dental and vision coverage to employees and their dependents. Employees can also participate in a 403(b) program with a discretionary match contribution from Elwyn. We encourage excellence in the workplace with our "Making A Difference" employee recognition program which offers bonus compensation for those who go above and beyond in the workplace. Elwyn invests in its employees through a generous Tuition Reimbursement Program as well as a master's degree incentive available to all employees working 30 or more hours weekly.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job, nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military, or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.

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