Data Quality Administrator

Position Summary:

Responsible for the accuracy and timely delivery of Inspections letters generated by the Field Staff. This is done by reviewing the Account Service Instructions for each account and making sure the letter meets the ARISE standard requirements, as well as any client specific instructions. Work with inspectors, District Managers and Account Managers.

Responsibilities:

Processing letters submitted by Inspectors following inspection by downloading from Jurisdiction Online, review for content and grammar.

Ensure all requirements for the letter listed in the Account Servicing Instructions are included in the letters submitted, follow up with Inspectors and or District Managers as necessary.

Create and update templates for every account to make sure all Account Servicing Instructions are followed.

Email letters to the location and distribution following requirements in the Account Servicing Instructions.

Follow up with District Managers on missing letters weekly where inspections have been entered in Jurisdiction Online, but no letter has been generated.

Update individual client templates as distribution list changes.

Work with Client Administrator to find new contacts for failed delivery notices.

Keep daily record of number of letters received into and sent from ARISE; report information weekly to Team Lead, Client Services.

Monitor Rec Follow e-mail Inbox and forward emails to appropriate parties.

Follow the recommendation follow up calendar and send follow up letters for recommendations open longer than 90 days.

Skills, Knowledge and Abilities

Ability to interface directly with internal and external clients via phone and e-mail

Detail oriented with exceptional organizational skills

Proficient in Microsoft Office applications with the ability to quickly learn new software

Ability to work well with others in a fast paced office environment

Ability to handle multiple projects and meet deadlines

Strong analytical and problem solving skills

Fundamental competencies form the foundation for individual and organizational success in TUV SUD and apply to all employees and showcase behaviors aligned to TUV SUD values and culture cornerstones and will be evaluated in performance assessments.:

Communication

Listen to others and send clear, convincing and balanced messages as well as effectively exchange ideas, information and feelings with stakeholders.

Pay attention to non-verbal behavior and respond respectfully.

Give and takefeedback constructively.

Possess empathy and make it the guiding principle for communication.

Collaboration

Work as a team with people (internal / external) through traditional and / or virtual collaboration, to develop ideas / solutions and complete a project / task, taking into consideration diversity in views and experiences.

Respect other's opinions and feedback

Keep communication open and never withhold information necessary to carry out tasks.

Place group goals above personal satisfaction and/or recognition, and reach consensus on how to achieve the goals.

Show appreciation and support each other.

Customer Orientation

Assess and understand internal and external customer needs.

Act with integrity when creating value and results for customers and the organization.

Establish and maintain effective and trusting relationships with customers

Continuously identify and explore business opportunities and innovation

Self- Management

Effective and efficient in managing one's time, energy, emotional well- being, and workload.

Maintain a good professional image, work standards and expectations.

Ensure personal life does not impact work productivity and efficiency

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following:

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