Vice President, T&E Expense Operations

BNY Mellon
United States, Pennsylvania, Pittsburgh
Dec 18, 2024
VP, T&E Expense Operations At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of operations manager to join our Expense team. This role is located in Pitsburgh, PA/ Lake Mary FL - and would be a hybrid position. In this role, you'll make an impact in the following ways: Manage the day-to-day T&E expense management operational services across BNY globally, ensuring compliance with company policies and regulatory requirements . Oversee customer support and vendor management activities, ensuring high levels of service and satisfaction. Act as the escalation point for internal clients to address and resolve issues impacting T&E expense operations. Partner with vendors and internal stakeholders (Finance, Technical, Compliance, Risk Management, etc) to optimize and improve T&E expense operations and enhance end user experience. Develop, enhance, and document training, support materials, process workflows, standard operating procedures, risk controls, accounting and reconciliation, and other relevant documentation associated with the T&E expense management platform Utilize T&E data and analytics to generate insightful reports, identify cost-saving opportunities, process improvements, and ensure alignment with the company's global travel and expense policy. To be successful in this role, we're seeking the following: Experience in T&E Expense Management. Prior experience in managing T&E expense operations within a global organization, ensuring compliance with company policies and regulatory requirements. Familiarity with SAP Concur, Expensify, or other widely used T&E expense management tools required. Strong Customer Support and Vendor Management Skills: Proven experience in overseeing customer support and vendor management activities, acting as the escalation point for internal clients to address and resolve issues impacting T&E expense operations. Collaborative Partnering Abilities: Ability to partner effectively with vendors and internal stakeholders (Finance, Technical, Compliance, Risk Management, etc.) to optimize and improve T&E expense operations and enhance the end-user experience. Proficiency in Developing and Documenting Processes: Ability to develop, enhance, and document training materials, support materials, process workflows, standard operating procedures, risk controls, accounting, and reconciliation related to the T&E expense management platform. Analytical and Reporting Skills: Strong analytical skills to utilize T&E data and analytics for generating insightful reports, identifying cost-saving opportunities, process improvements, and ensuring alignment with the company's global travel and expense policy. At BNY, our culture speaks for itself. Here's a few of our awards: America's Most Innovative Companies, Fortune, 2024 World's Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 "Most Just Companies", Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.