ServiceNow Architect

Job Description

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We're looking for a ServiceNow Architect to join our ever evolving IT Service Management team to help us unleash the potential of every business.

About the team

As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with our technical teams to ensure that our systems are operating efficiently and effectively.

What you'll own

You will be responsible for the overall technical design and implementation of our ServiceNow platform. You will work closely with the platform owner and key stakeholders with oversight and overall sign off of technical designs and ownership of all HLD and LLD's for the platform.

Responsibilities:

• Lead the technical design and rollout of the ServiceNow platform.

• Create and own all HLD and LLD for the platform as a whole.

• Provide technical input to the platform review.

• Provide technical guidance to the development team ensuring best practice and best in class development at all times on the platform.

• Provide technical oversight and leadership on the ServiceNow design forum (to be created)

• Stay current on new Servicenow features and functionalities and recommend updates and enhancements as needed

• Monitor platform performance and identify areas for improvement

Where you'll own it

While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person.

What you bring

• Demonstrate significant experience (minimum 5 years) in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM.

• In depth knowledge of integrations between ServiceNow and multiple system of records.

• Expert knowledge around integrations (Integration Hub or custom - REST/API etc.) expected.

• Ability to provide technical governance and design leadership across multiple areas of the ServiceNow platform, including: functionality, data modelling (CSDM) , developer APIs, development tools etc.

• Experience in developing and maintaining architectural roadmaps ensuring a balance between product features and the platform's health is maintained.

• Excellent communication skills as leading stakeholder workshops and meetings will be mandatory (including System Integrator experience) as well as offering guidance on prototyping and accelerating time from design to deployment.

• Ability to support and coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting.

• Core understanding of Agile Methodology and ITIL based processes.

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

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Privacy Statement

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.