Configuration Analyst II

Worldpay
parental leave
United States, Ohio, Cincinnati
Sep 13, 2024
Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Configuration Analyst II to join our ever-evolving Service Asset and Configuration Management team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team The SACM (Service Asset and Configuration Management) and SPM (Service Portfolio Management) teams are globally accountable for ensuring accuracy about business services and their underlying service assets. This includes CMDB Management, Software & Hardware Asset Management, and Service Portfolio Management. You will be part of a small team providing Service Asset Management globally for all Worldpay service assets. What you'll own The CMDB Configuration Analyst 2 is responsible for the day-to-day administration and maintenance of the Configuration Management Database (CMDB). They will ensure the accuracy and completeness of configuration items, supporting effective service asset management. Maintain and update CMDB records for hardware, software, and services. Analyze and reconcile CMDB data for accuracy and consistency. Assist with CMDB user access and permissions. Handle incoming requests for the CMDB. Create complex reports on CMDB configuration items. Support the CMDB Configuration Manager with ongoing CMDB improvement initiatives. Perform detailed CMDB analyses and troubleshoots configuration data discrepancies. Monitor CMDB Health dashboards and report on discrepancies. Support the CMDB Configuration Manager with ongoing CMDB improvement initiatives. Maintains data integrity and adherence to CMDB standards. Where you'll own it While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring 5+ years of experience in CMDB administration and configuration management. 1+ years of experience with ServiceNow. Working knowledge of IT configuration management principles and CMDB best practices. Understanding of how to use ITSM methodologies, eg: ITIL and Agile. Understanding of CMDB concepts and configuration management principles. Hands-on experience with CMDB tools and technologies. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Fluent English verbal and written communication skills. Advanced familiarity with computers and technology. Added bonus if you have Extra experience with ServiceNow, specifically the asset and CMDB spaces. Experience with databases and table structures. ITIL v3 or v4 Foundations certification. Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can't wait to hear from you. To find out more about working with us, find us on LinkedIn. #LI-JW1 Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass