Customer Liaison

Agile Defense, LLC
United States, Maryland, Suitland
Dec 02, 2024
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests. Requisition #: 516 Job Title: Customer Liaison Location: 4251 Suitland Rd, Suitland, MD 20746 Suitland, Maryland 20746 Clearance Level: Active DoD - Top Secret SCI SUMMARY Agile Defense seeks qualified candidates for support of the Maritime Domain Awareness (MDA) capabilities of the Office of Naval Intelligence (ONI) Nimitz Operational Intelligence Command (OIC). Agile Defense provides IT support services to ONI OIC to include tier 1 through 3 on-call support, planning and scheduling, customer/user support, systems engineering and technical assessments, software engineering, system administration and operation, database administration and development, system/software testing and break-fix support. Further support includes migration of MDA capabilities to the cloud, and the application of artificial intelligence/machine learning (AI/ML) tools to existing MDA data sets. We are seeking a highly motivated and detail-oriented Customer Liaison to support the Office of Naval Intelligence. This role requires a proactive individual who can manage client relationships, anticipate customer needs, and provide comprehensive support to ensure the customer's objectives are met with minimal effort on their part. JOB DUTIES AND RESPONSIBILITIES Serve as the primary point of contact between the customer and internal teams, ensuring effective communication and understanding of project requirements. Provide hands-on support to the customer, assisting with task management, documentation, and the facilitation of meetings. Identify and anticipate customer needs, proactively addressing concerns and providing solutions. Manage and streamline workflows to reduce the customer's involvement in routine tasks, allowing them to focus on higher-level objectives. Track and report on project progress, ensuring all deliverables are met within agreed timelines. Develop and maintain strong relationships with both the customer and internal stakeholders. Facilitate the onboarding process for new projects, ensuring the customer is fully briefed and supported. Assist in the preparation of reports, presentations, and other documentation as required by the customer. Coordinate with internal teams to ensure that all customer requirements are clearly communicated and understood. Provide customer support and liaison services for MDA capabilities. Create, publish, organize and sustain outward facing information resources for consumers of MDA capabilities. For example, Intellipedia pages for intelligence analysts and DI2E Confluence pages for external agency developers and data analysts. Proactively engage with consumers of MDA capabilities to inform and coordinate updates to existing MDA services, to capture emergent mission needs in the form of user stories/use cases and to advertise new MDA capabilities in advance of their deployment. Compile, organize and analyze usage metrics for MDA capabilities and then prepare monthly usage reports for MDA capabilities and services. QUALIFICATIONS* Education, Background, and Years of Experience Experience with Scrum project management methodology ADDITIONAL SKILLS & QUALIFICATIONS* Required Skills Strong understanding of project management principles and practices. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work effectively under pressure. Proven ability to work independently and as part of a team. High level of attention to detail and organizational skills. Proficiency in Microsoft Office Suite and other relevant software tools. Preferred Skills Prior Navy/ONI experience. Experience in a role that required anticipating customer needs and providing proactive support. WORKING CONDITIONS Environmental Conditions Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Strength Demands* Sedentary - 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Physical Requirements* Stand or Sit; See Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. Happy* - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35 (c) Apply for this job