Account Manager

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

Position Summary: The Account Manager is responsible for supporting solutions-based projects within the organization. The Account Manager manages the activities of the project and develops project plans to support the client's strategy. They are ultimately responsible for the pace and timing of the deliverables, so the project is delivered on-time and within spec.

Essential Functions and Responsibilities:

• Evaluate, analyze, and create solutions for new customers and new opportunities.
• Collect project specifications from Client and available resources to accurately communicate those specifications to internal and/or external service departments.
• Solve for materials, due dates, and print options based on customer requirements.
• Be accountable to the customer by delivering communication regarding solutions and project inquires. Keep the line of communication open to ensure clients are heard, and projects are delivering as agreed upon.
• Optimize, and drive controlled schedules across the company and cross-functional teams. Set and meet deadlines with quality deliverables, adapting and altering plans based on changing circumstances.
• Develop and maintain an environment with all team members that continues to foster a sense of urgency, professionalism, and execution.
• Communicate frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders
• Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously, communicate regularly with all departments to insure delivery of timely, high-quality services.
• Develop and maintain positive and productive relationship with key client contacts and internal teams.
• Bring ideas/solutions to the client and team to accomplish current and potential client needs.
• Show good communication skills, verbally, non-verbally, and in writing to client, SME teams, and/or vendors and partners.
• Review all estimates received from internal departments for accuracy

Personal Attributes:

The successful candidate will be expected to be a high-energy, creative and resourceful self-starter who demonstrates exceptional leadership skills. He/she is enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be a hands-on person who possesses the best combination of strategic thinking and drive to achieve tangible business results. In addition, he/she should possess the following competencies:

• Technical Skills: In-depth knowledge of print services and capabilities
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.
• Leadership Development Skills: Deep understanding and experience with the ability to practically apply, as well as coach others. Excellent communication skills.
• Functional Leadership: A proven track record of leading projects that successfully achieve milestones and complete deliverables.
• Sales/Operational/Functional Excellence. Experience managing in an environment that continuously prioritizes operational excellence and customer satisfaction success.
• Results-Oriented: A driver who possesses the ability to take action and implement effective solutions in a timely manner, influencing across different departments and levels within the organization
• Problem Solver: A creative problem solver. Methodical and hands-on as well as detail-oriented
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members informed.

Mandatory Qualifications:

Education

• Bachelor's degree in business, graphic communications, or related area of study
• PMP helpful

Experience:

• 5 years of Account Management experience
• 3+ years of experience working in print, direct mail and/or signage
• Bachelor's degree preferred
• Proven experience leading and inspiring teams to meet business objectives with outstanding results
• Strong inner drive to care about delivering excellence in customer service, building strong business relationships, and meeting and exceeding expectations at all levels.
• Highly motivated and driven to produce extraordinary results.
• Strong sense of urgency to respond to inbound questions and requests and do so in a quick and accurate manner.
• Excellent presentation, organization, phone, verbal, in-person, and written communication skills are mandatory.
• The ability to communicate, build trust, and strengthen relationships at all levels within an organization
• Strong attention to detail and ability to prioritize in an environment of competing priorities
• Must possess a high degree of energy, sense of urgency and customer service oriented as well as strong organizational skills.
• Strong experience working with Microsoft products, such as excel, word and outlook.

The national pay range for this role is $65,000 to $80,000/annually. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.

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