User Experience Manager- Web and eCommerce

Impact the Moment

McGraw Hill is a diverse and inclusive company that believes we can change the world by leveling the playing field and giving every learner an equal opportunity to succeed. We create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide. Our goal is to accelerate student success through intuitive and effective learning experiences and to continually reimagine the way our customers teach and learn, simplifying the path to a better education for all.

How can you make an impact?

Our Digital Center of Excellence team is seeking a User Experience Manager to lead the design program for McGraw Hill's web and ecommerce platforms (mheducation.com) and other online experiences within the McGraw Hill global web ecosystem. The ideal candidate will have a strong background in Design Systems and a passion for Accessibility in digital products. You will be responsible for driving the creation and maintenance of scalable, accessible, and user-centric design systems that enable seamless, intuitive, and inclusive user experiences across both B2B and B2C web and ecommerce platforms.

The User Experience Manager will collaborate closely with UX and interaction designers to ensure that all visual designs align with best practices in accessibility, innovative design system thinking, and brand consistency. These designs should not only elevate the McGraw Hill brand but also empower all users, regardless of ability, to successfully engage with our web and ecommerce experiences.

The User Experience Manager will lead a team including UX research and design leads, and work closely with analytics and product management teams to understand user needs. They will translate high-level customer and business requirements into visually compelling and accessible designs. This position also owns and maintains a design system roadmap, iteratively improving site experiences with consistent, accessible, and high-performing user interfaces.

This position offers the opportunity to shape the future of McGraw Hill's digital experiences, with a strong focus on creating inclusive, accessible, and innovative designs that resonate with all users.

This is a remote position open to applicants authorized to work for any employer within the United States and requires up to 25% travel for the year.

What you will do:

Leadership:

• Recruit, mentor, and empower a design team, setting annual goals, conducting performance evaluations, and managing team resources.
• Oversee research initiatives, ensuring they inform accessible and user-centered design decisions.

Design Systems Ownership:

• Take charge of defining, building, and scaling the McGraw Hill design system, ensuring it enables consistent, accessible, and scalable web experiences across all platforms.
• Establish and enforce design standards that prioritize Accessibility (WCAG 2.1 compliance) and usability across digital products.

Strategic UX/UI Ownership:

• Lead UX/UI strategy for MHE.com, shaping navigation, page layouts, and user flows that enhance overall accessibility and user experience.
• Set UX/UI priorities, ensuring design solutions are delivered on time, within budget, and meet business and accessibility goals.

Agile UX Strategy:

• Define and implement UX strategies within an agile framework, ensuring adaptability and quick response to evolving user needs and accessibility requirements.

Cross-Team Collaboration:

• Foster collaboration across design, development, and business teams, ensuring the adoption of the design system and accessibility best practices in all web and ecommerce initiatives.

We're looking for someone who has:

• BA/BFA degree in Design (e.g., interaction, graphic, visual communications, product, industrial), HCI, CS, or a related field or equivalent practical experience
• 7+ years of applicable experience or 5+ years of applicable experience and managerial experience preferred
• A strong portfolio of projects demonstrating varied experience across digital, including web and mobile. Experience within ecommerce and/or ed tech a plus.
• Expertise in standard UX software such as Figma, Sketch, InVision, Storybook. Proficiency with prototyping tools like Axure, UXPin is a plus.
• Knowledge of web accessibility and experience with optimizing experiences for usability and accessibility.
• Ability to prioritize and manage multiple projects and milestones efficiently. Experience within an Agile environment is a plus.
• Demonstrated ability to effectively communicate across functional areas, including technical and non-technical audiences.
• Experience leading research priorities and leveraging findings and metrics to inform projects and priorities.
• Hands on UX/UI experience
• Experience leading people formally or informally
• UX/UI tools (example: Figma)
• Project Management tools (example: Asana)
• Analytics tools (example: Adobe Analytics)

Why Work with McGraw Hill?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights.

The pay range for this position is between $70,000 and $150,000 annually, however, the base pay offered may vary depending on job-related knowledge, skills, experience, and location.An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in an email.

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.