Patient Intake Specialist

Northwest Respiratory Services seeks a Patient Intake Specialist for Eagan, Minnesota location. This person is the first point of contact for our customers, providing empathetic and highly accurate communication in support of their health and quality of life. You will set up their order, verify their insurance coverage, and build trust with our customers, all over the phone.

Schedule: In Office Full Time at 40 hours a week. 8:00am - 5:30pm on a rotated schedule including one Saturday per month.

Benefits for working at NRS:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Matched 401k Eligibility on Day One of Employment
• FSA Account (Medical and/or Dependent)
• Pet Insurance
• Short Term and Long Term Disability
• Accident, Hospital Indemnity, and Critical Illness Insurance

A Day in the Life:

• Work with new customers to set up their initial equipment and supply orders
• Multi-task to manage a high volume of calls and faxed orders in a timely and accurate manner
• Maintain positive relationships with internal and external customers (branch manager, Nursing home staff, hospitals)
• Work collaboratively with other Intake Specialists to ensure best practices are shared and the workload is completed
• Gain knowledge in respiratory equipment and interpret to customers in a way they can understand

Our top candidate is:

• Understanding of HIPAA laws to handle confidential personal and medical information
• Ability to handle confidential and sensitive information
• Ability to be punctual and dependable with a stable work history
• Ability to exercise good judgement on handling phone calls appropriately
• Detail-oriented, highly organized, and able to multitask in a fast-paced environment
• Excellent telephone skills
• Accurate typing skills

Requirements

• Detail-oriented, highly organized, and able to multitask in a fast-paced environment
• Punctual and dependable, customers and co-workers are counting on you!
• Understanding of HIPAA laws to handle confidential personal and medical information
• Exercises good judgement on handling phone calls appropriately and empathetically
• Excellent telephone and typing skills

We look forward to seeing your application and the opportunity to speak with you further!

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.

Northwest Respiratory Services is an EO Employer - M/F/Vets/Disabled