Tier I NOC Analyst

Who We Are:

Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.

Who You Are:

Versar is seeking a Tier I NOC Analyst to support a 24x7x365 enterprise operations center. Analysts will be responsible for monitoring network dashboards, analyzing problems, troubleshooting, coordinating, and reporting of all operational information concerning the enterprise network infrastructure. This is a customer facing position that requires significant experience in customer service and the ability to remain calm, tolerant, and professional in a stressful and demanding environment.

What You'll Do:

Responsible for monitoring and operating computer electronic digital computers to process business, scientific, engineering, or other data according to operating instructions; ensures that correct peripheral equipment is utilized and moves switches to clear system and operates the equipment; selects and loads input and output units with materials. Continuously observes equipment, storage devices, printers and control panels for operator messages or error indicators. Sets up and runs diagnostic test and reacts appropriately to the messages and reports errors or machine malfunctions as required. May perform work incidental to machine operations such as maintaining production records, replenishing specified stock items, and distributing output materials. Operates peripheral equipment to perform such operations as tape-to-printer. May work with multiple systems.

About the Role:

The NOSC Infrastructure Tier 1 Analyst will:

• Provide first-line Network Operations investigation and diagnosis of all incidents, logging all details and prioritization codes into ServiceNow incident tickets.
• Monitor Network and Cloud Network Management Tools and respond to alerts, and incident tickets created directly by Spectrum, Dynatrace or manually created upon receiving calls, emails, and other correspondence.
• Conduct technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and security.
• Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix
• Promptly assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
• Obtain regular updates from vendors and service providers. Keep component NOCs informed of their incident's status at agreed intervals and continuously update incidents as needed.
• Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures.

What You'll Bring:

Required Qualifications:

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred.
• Bachelor's degree and 3+ years of relevant experience. (Candidates without a Bachelor's degree will require an additional 6-years of relevant experience)
• Routing/switching experience in an enterprise network operations center or a related environment.
• Knowledge of network fundamentals and protocols such as Open Shortest Path First Protocol (OSPF), Boarder Gateway Protocol (BGP), and Enhanced Interior Gateway Routing Protocol (EIGRP).
• Experience with Cisco command line interface and configuration
• Basic knowledge of cloud fundamentals and experience with cloud system monitoring.
• Experience using Network Managements Tools and Call and Ticket Management Systems
• Strong customer service and strong communication skills (both written and verbal)
• Must be authorized to work in the US or will be authorized by the successful candidate's start date
• Successful results of pre-employment screenings, including federal background check, MVR (Motor Vehicle Record), and drug screen

Preferred Qualifications:

• Understanding of ITIL service delivery concepts
• Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies.
• Working knowledge of ServiceNow; creating, updating, and closing tickets
• Network+, ITIL Foundations, CCENT, Security+

Location Requirements

The position will primarily work remotely but must be able to commute to Washington, DC when required.

EEO Commitment

Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.