Solutions Advisor- Retail

Synonymous Business Title: Solutions Advisor

Overview

Blue Yonder is seeking a knowledgeable Solutions Advisor to join our Retail Sales team. The ideal candidate will have a passion for helping customers and a deep understanding of supply chain software solutions. As a Solutions Advisor, you will be responsible for providing pre-sales support to retail customers, assisting with product demonstrations, and responding to technical questions.

What you'll do

• Provide pre-sales support to customers, including product demonstrations and presentations

• Respond to customer inquiries and provide technical support as needed

• Collaborate with cross-functional teams to deliver customer solutions

• Stay up-to-date with new software features and functionalities

• Continuously improve customer support processes and procedures

• Participate in the creation of proposals and responses to RFPs

• Provide product and solution training to the sales team as needed

What we are looking for

• Bachelor's degree in Computer Science, Information Technology, or a related field

• At least 3 years of experience in a technical support or pre-sales role

• Strong understanding of supply chain software solutions

• Excellent written and verbal communication skills

• Ability to work independently and in a team environment

• Strong problem-solving skills and attention to detail

• Experience with a ticketing system and CRM software is a plus.

Location:

• Remote work

• 50% travel required

*LI-HH1

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The Salary Range for this position is $92,000.00 to $115,000.00

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• Wellbeing Days

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.