Owner Relations Supervisor

Oasis Petroleum
remote work
United States, Texas, Houston
Oct 03, 2024
Position Summary The Owner Relations Supervisor will oversee the Owner Relations team responsible for managing relationships with mineral owners, royalty owners, working interest owners, surface owners, and other key stakeholders. This role involves researching and resolving owner inquiries and disputes, oftentimes in collaboration with other departments, within company and industry standards and requirements. The supervisor will also be responsible for process improvements, training, and team development. This position will also manage incoming records and will be responsible for all physical documents in the Land Department. The position reports to the Lease Records Manager and is located in downtown Houston, TX. Hybrid work schedule is an option for remote work on Mondays and Fridays. Level and salary commensurate with experience. Essential Job Functions Supervise Owner Relations team - Lead a team of owner relations representatives, providing guidance, training, and performance evaluations. Ensure that the team handles owner inquiries efficiently and professionally. Owner communication - Oversee and ensure accurate and timely communication with royalty owners, working interest owners, and other stakeholders regarding payment details, account changes, and other relevant information. Dispute Resolution - Manage complex owner inquiries and disputes, including title issues, payment questions, and ownership changes. Work with various internal stakeholders, including Land, Legal, and Accounting teams to resolve issues effectively and professionally. Process Improvement - Identify areas for process improvements and implement best practices to enhance efficiency, accuracy, and owner satisfaction. Training and Development -- Provide ongoing training and support to the Owner Relations team. Develop and implement training programs to ensure team members are knowledgeable about company policies, procedures, and industry regulations. Relationship Management - Build and maintain strong relationships with internal departments (land, legal, accounting, operations) to ensure smooth workflow and resolution of owner issues. Data Management - Oversee the maintenance of accurate records in the company's land management system, ensuring data integrity and timely updates. Maintain landowner records and data entry. Reporting - Prepare regular reports on owner relations activities, including key performance indicators (KPIs), trends in owner inquiries, and resolution times. This job description is not intended to be an all-inclusive list of duties and responsibilities of the position. Incumbents will be required to follow any other job-related instructions and duties outside of their normal responsibilities as assigned by their supervisor. Minimum Qualifications High school diploma or GED 5 years of experience in the oil and gas industry Strong written and verbal communication skills Proven leadership and coaching skills Strong problem-solving skills and the ability to handle complex disputes Organized, proactive and deadline driven Ability to communicate with multiple departments leads Ability to work in a fast-paced and fluid environment; flexible with the demands of a growing company Ability to meet deadlines Physical Requirements and Working Conditions: Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry files weighing up to 10 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Qualifications Bachelor's degree Understanding of minerals record title and ownership Proficiency in upstream ERP and land management systems and related software Background in speaking with royalty owners Experience in digital records management Foundational knowledge in oil and gas accounting practices EEO Statement: Chord Energy does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.