Program Manager | Vision Services

Schedule Weekly Hours:

Here's what you'll do:

• Financial Analysis and Planning: Develop financial systems, conduct analysis, and support budgeting for Vision Services.

• Business Development: Evaluate new programs and services, conduct market research, and support business development initiatives.

• Vendor Relations and Management: Manage relations with external vendors, analyze suppliers, and ensure quality.

• Strategic Alignment: Support departmental and organizational mission and strategic plans.

What you bring to the table:

• Bachelors degree in Business Administration, Marketing, or related field

• 3-4 yearsof experience in eye care and/or optical services or related experience. General retail experience would be considered.

• Proven experience with vendor relations and financial analysis.

• Ability to travel regularly to all 15 sites, ideally hitting 2-3 of those sites per week. Company car provided and travel is built into the working day.

• Valid driver's license

Why Gundersen?

• Competitive Benefits: We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance: We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Health & Wellness: Relax and recharge in our Zen Room with massage chairs, or take advantage of our corporate gym, yoga classes, and local gym discounts.

• Professional Development: Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

• Additional Perks: Enjoy an 18% discount on your Verizon data plan and a 20% discount on Gundersen services not covered by insurance.

If you are a passionate and dedicated individual who is committed to improving eye health, we encourage you to apply!

The Vision Services Program Manager is responsible for the retail business functions of the Vision Services department. This professional will partner with the Administrative Director of Vision Services and the department Clinical Managers in this effort. The Program Manager will provide financial performance oversight and analysis of all retail optical operations, including the eyeglass, contact lens and industrial eyewear business lines. This professional will provide Vision Services project management, develop financial forecasts for new programs or services and support new service evaluations with market research. The Program Manager will be responsible for identification of opportunities for operational efficiencies and development of budgets in the optical business lines. This professional will continuously improve and monitor a Vision Services dashboard that is shared regularly with medical leadership and staff. The Program Manager is responsible for collaborating with Marketing Department on Vision Services initiatives, initiating and overseeing optical operations quality improvement projects, including patient and customer satisfaction and both internal and external quality reports.

Major Responsibilities:

1. Develops systems for financial analysis, variance reporting, dashboards/benchmarking, budgeting (cost centers, programs, new initiatives, regional sites) to enhance efficiency and planning.

2. Completes business case analysis and return on investment for the Vision Services projects and programs as well as for additional staff due to process changes and/or growth in existing optical business lines and additional department projects as needed.

3. Financially evaluates and conducts market research regarding the development of new programs and services.

4. Collaborates with Marketing Department while implementingVision Services and Gundersen Health System Corporate business initiatives as they relate to Vision Services initiatives.

5. Maintains effective business relationships with external vendors and directs ongoing analysis of suppliers, costs, product lines and quality.

6. Completes business analysis to ensure appropriate utilization of resources, assures adequate staffing and coordinates coverage with all Vision Services retail optical operations. Coordinates issues related to FTE budget, position control, payroll and timekeeping, assures staff compliance with training, education and licensure data, in cooperation with the Clinical Managers.

7. Ensures compliance with regulatory standards (Joint Commission), GundersenHealth Systempolicies and procedures, confidentiality standards, practice guidelines, and standards of care.

8. Develops and expands an effective and productive business and industrial eyewear program throughout the region served by the Vision Services department.

9. Supports and implements GundersenHealth Systemorganizational and departmental mission and strategic plans.

10. Fosters positive working relationships and promotes collaborative practice within the team and with other departments.

11. Pursues relevant educational opportunities to maintain or enhance professional knowledge and meet team/department needs.

12. Provides other job-related duties as assigned by the department and section chairs and the department Administration Director.

13. Adheres to regular and predictable attendance.

Education and Learning:
REQUIRED
Bachelor's degree inBusiness Administrationor Marketingor a related field

DESIRED

Master's degree in Healthcare/Hospital AdministrationorBusiness Administration (MBA)

Work Experience:
REQUIRED
3-4 yearsof experience in eye care and/or optical services or related experience

DESIRED

5-7 yearsof previous experience in healthcare management or in a business manager role, and experience working with business plans and quality improvement projects

Licenses & Certification:

REQUIRED

Valid Driver's License (DL)

Age Specific Population Served:
Nonage Specific (N/A)

OSHA Category:
Category II - Some (but not all) employees in this job title may have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials, usually by location or specific departments.

Environmental Conditions:
Exposed to infectious diseases.

Physical Requirements/Demands Of The Position:

Sitting Frequently (34-66% or 5.5 hours)

Static Standing Continually (67-100% or 8 hours)

Walking/Standing Continually (67-100% or 8 hours)

Stooping/Bending Occasionally (6-33% or 3 hours)

Squatting Occasionally (6-33% or 3 hours)

Kneeling/Half Kneel Occasionally (6-33% or 3 hours)

Climbing Stair Occasionally (6-33% or 3 hours)

Reaching - Shoulder Level Continually (67-100% or 8 hours)

Reaching - Below Shoulder Continually (67-100% or 8 hours)

Reaching - Above Shoulder Continually (67-100% or 8 hours)

Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

Equal Opportunity Employer