Field Technical Support Specialist - Variable Refrigerant Flow (VRF) Systems
Carrier Enterprise LLC | |
vision insurance, paid time off | |
United States, Virginia, Richmond | |
2401 Dabney Road (Show on map) | |
Sep 22, 2024 | |
2401 Dabney Road, Richmond, Virginia 23230
3517 Aerial Way Dr, Roanoke, Virginia 24018 801 AsHby Avenue, Charleston, West Virginia 25303 Job Title: Field Technical Support Specialist - Variable Refrigerant Flow (VRF) Systems Location: Richmond location to cover: Richmond, Norfolk, Roanoke and Charleston (WV) markets Department: Technical Support Reports To: VRF Sales Manager At Carrier Enterprise (CE), we proudly distribute industry leading Carrier, Bryant, Payne and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies, and accessories. As a joint venture between Watsco and Carrier, we are part of one of the largest HVAC Distribution Network in North America. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada. We strive to deliver the best products with best-in-class customer service. Mission: At CE, our associates create an exceptional customer experience by providing innovative solutions to propel business forward. We accomplish this by exemplifying our core values...safety, integrity, teamwork, innovation, service-minded, and community oriented. Job Summary: We are seeking a highly skilled and motivated Field Technical Support Specialist to join our team, focusing on Variable Refrigerant Flow (VRF) systems. The successful candidate will provide on-site technical support and troubleshooting for our VRF equipment, ensuring optimal performance and customer satisfaction. This role requires extensive travel to customer sites within Northern Virginia, Washington DC, and Maryland, a deep understanding of HVAC systems, and excellent problem-solving abilities. Note that all maintenance and repair labor will be performed by our customers, with our specialist providing guidance and support. Key Responsibilities: On-Site Support:
Technical Expertise:
Documentation and Reporting:
Collaboration:
Qualifications: Education: Associate's or bachelor's degree in HVAC, Mechanical Engineering, or a related field. Relevant certifications (e.g., EPA 608, NATE) are a plus. Experience: Minimum of 3-5 years of hands-on experience with VRF systems or similar HVAC equipment. Technical Skills:
Soft Skills:
Physical Requirements:
Benefits:
Learn more about our company and team at www.carrierenterprise.com and www.watsco.com This job description provides a comprehensive overview of the role and expectations for a Field Technical Support Specialist supporting VRF systems. It has been tailored to emphasize in-person support with all labor performed by the customers under the specialist's guidance, specifically within the Northern Virginia, Washington DC, and Maryland regions. The specialist will report directly to the VRF Sales Manager. EEO Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications and competence |