Technical Support Rep HVAC

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of HVAC parts, supplies, and accessories. CE has over 150 locations throughout the United States, Canada, Mexico, Puerto Rico and an export business covering the Caribbean and Latin America.

We currently have an exciting opportunity for an experienced HVAC Customer Assurance Manager at our Orlando, Florida location.

Company Website: http://www.carrierenterprise.com

Job Responsibilities

Selected candidate will deliver post-sales technical support and training of HVAC products to customers and distributors of existing products or supplemental sales. Provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Provide onsite equipment and controls assessment and technical assistance. Provide reporting to the external customers, manufacturers, and internal customers of problem situations and resolutions proposed. Some overnight travel will be assigned in designated territory as well as periodically to various locations throughout the continental US.

Requirements

• This job requires one having the physical ability to climb ladders, access roofs, enter and maneuver in tight crawl spaces and attics, and work in extreme hot and cold environments for periods of up to 4 hours.
• Generate strong partnership relationships with sales
• Ability to manage multiple priorities
• Build strong relationships with internal and external stakeholders
• Exceptional communication skills
• Proficiency with Microsoft Office applications
  
  
  
  • Most especially Word, Excel, & Power Point
  
  
  
  
• Proficient with Apple OS use and applications
• Solid understanding of HVAC industry from sales, installation and service views.
• Proficient in Conflict resolution
• Ability to perform technical training to large audiences.
• Professional Personality
• Bilingual preferred

Education

AA/AS degree or Technical School Training w/ 5-10+ years' experience

Other

Benefits: Health, dental, vision, life insurance and 401K; Compensation: Competitive salary, plus Incentive plan based on sales.

Carrier Enterprise is an Equal Opportunity Employer