Customer Service Call Center

We're seeking a full time Customer Service Call Center Representative for our PortNW Houston office.

• Provide daily interaction with our customers in a friendly, courteous, efficient, and professional manner.
• Follow up promptly on all customer requests for information, quotes, alternative parts, and delivery dates.
• Proactively communicate with customers about any expected delays or issues with their order.
• Communicate with customers through various channels including but not limited to phone, email, and chat.
• Researching, navigating, and independently or collaboratively working with the right resource to locate answers to resolve customer complaints.
• Maintain knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites, and internal resources.
• Ability to process orders, forms, applications and recommend product accessories.
• Document record of customer interactions, transactions, comments, and complaints using provided digital tools.
• Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.

• High school diploma or GED with 2+ years of customer service or sales experience; or Associates Degree with 1+ year of customer service or sales experience.
• Must be well organized, detail oriented and have strong computer/data entry skills.
• Must be comfortable answering calls, making outgoing calls, managing high call volumes and responding to emails in a timely manner.
• Must be able to work in office 3-4 days per week.
• Previous call center experience is a huge plus.
• Bilingual is a plus.

This position pays $16-$18 an hour. This is a hybrid role that offers some work from home flexibility after you complete training.

Carrier Enterprise is an Equal Opportunity Employer.

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