Medical Communications Specialist (Full Time, Primarily Days)

Schedule Weekly Hours:

Ensures Medical Communications function(s) are consistently maintained during all hours of operation; Provides medical dispatch of ground and air medical transportation services, works in collaboration with ARCC staff, hospital department representatives, physicians and leadership teams to foster relationships with referring facilities, physicians, and hospital staff around the concept of patient transfers. The position works closely with staff at all levels within organizations served to identify, trend, report, and overcome barriers to patient throughput or transfer processes.

Major Responsibilities:
1. Receives requests for emergency and non-emergency transportation by radio, telephone, and computer system.
2. Dispatches appropriate ground and air ambulance resources according to protocol.
3. Records and documents activities relating to dispatching of ground and air ambulance resources.
4. Monitors public safety activities within Tri-State Ambulance service area through monitoring of radio systems and working with outside agencies (e.g. 911 centers) to maintain awareness of public safety activities in the area, which may require EMS response.
5. Maintain knowledge of service area of ground and air ambulance services being dispatched.
6. Assist with data entry and record keeping to support quality improvement activities.
7. Professionally manages the MedLink Referral Provider Service utilized by referral providers for patient consultation, transfer, or referral appointment requests

• Facilitates efficient communication between referral providers and Gundersen physicians.

• Works closely with clinical departments to facilitate the appropriate scheduling of patients referred to Gundersen from regional providers.

8. Train new staff as appropriate.

9. Adheres to regular and predictable attendance.

10. Performs other job-related responsibilities as requested.

Education and Learning:
REQUIRED
High School Diploma or equivalency

Work Experience:
REQUIRED
1 year experience in using multiline telephones, radio dispatching equipment, and computer aided dispatching systems.

DESIRED
1 year experience dispatching ambulances, police and/or fire units, and previous patient-care ambulance experience. Experience as Emergency Medical Dispatcher (APCO, Medical Priority), First Responder, or Emergency Medical Technician.

License and Certifications:
REQUIRED
Emergency Medical Dispatcher (EMD) within one year of hire

DESIRED
Wisconsin Emergency Medical Technician - Basic (EMT-B)

Age Specific Population Served:
Nonage Specific (N/A)

OSHA Category:
Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:
Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Physical Requirements/Demands Of The Position:
Sitting Continually (67-100% or 8 hours)

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

Equal Opportunity Employer