Inside Sales Support Coordinator

Carrier Enterprise LLC
life insurance, tuition reimbursement, 401(k)
United States, Kansas, Lenexa
15470 West 110th Street (Show on map)
Sep 22, 2024
15470 W 110th Street, Lenexa, Kansas 66219 13202 I Street, Omaha, Nebraska 68137 200 S Petro Ave #3, Sioux Falls, South Dakota 57107 2113 West Street, Wichita, Kansas 67213 4101 NW 121st Street, Urbandale, Iowa 50323 As a Sales Support Coordinator, you will be providing pre- and post-order support to key dealers, as well as the local sales team, within the designated territory. You will seek new business opportunities by responding to sales leads and targeting underserved markets who can benefit from our vast array of HVAC products and other critical solutions. The position is an integral part of the overall customer relationship. Customer contact will take place via incoming and outbound calls, digital channels, and indirectly through the inside support of the sales team - it's a team effort. Duties and Responsibilities: Inside Sales Representative Provide superior engagement for sales follow-up and customer service to both external and internal customers: Assist with the maintenance and follow-up of open customer orders/sales support. Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required. Handle incoming customer requests for orders and product information (equipment specifications and applications). Work with customers, sales, and internal/external suppliers to resolve issues as they arise. Work with Warranty Team to support customer claims and questions as needed. Support add-on sales opportunities when receiving and processing customer orders. Drive technology and tool adoption within customer groups and sales channels to utilize tools such as (training on tools is available: WATSCO Ventures technology suite- Easy Stock, On Call Air, House call Pro, Credit for Comfort Utilize eComm tools-- Website and Mobile App, Salesforce Utilize Contractor Assist -- Pick-up Express Demonstrated performance history and knowledge of the HVAC industry. A working knowledge of residential and commercial products, including replacement configurations, substitutions, and sell-up strategies, is highly desired. Highly motivated self-starter, able to work with minimal direction required from management. High sense of urgency, team-oriented, and strong interpersonal skills. PC and common software literacy required. Must possess desire to succeed and learn for future growth and development. Excellent customer relations and customer service skills. Ability to actively problem-solve and innovate when information is not readily available. Can work in a fast-paced environment and possess excellent organizational skills. Exceptional written and verbal communications skills, complete with ability to follow through. Learn and adhere to posted CE Team A7 Principles and ensure 100% Customer Satisfaction in each transaction. Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at www.carrierenterprise.com. Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k). Requirements: Inside Sales Representative Associate level degree preferred. Bachelor's degree or higher a plus, but not required. Note - CE offers excellent tuition reimbursement programs to support continuing education Minimum 2+years of experience or greater within the HVAC industry, wholesale distribution sales, or other similar service-related experience. Excellent customer service skills, verbal and written skills, organizational skills. Must be able to obtain and maintain a valid Driver's License. Must be available 2 weekends during the fall for Annual Inventory. Ability to work effectively in both remote and in-office environments.